Called Voom this morning to give them my new apartment number. I moved about a month ago within the same complex. Phone number and street address stayed the same only the apt. number changed. After reading comments in this forum I was dreading making the call.
I called the 1-800-Get-Voom number and much to my surprise I got a live CSR in less than 30 seconds. I told her how pleased I was that she answered so fast. Anyway she took my new apt. number without any problems at all. She did ask if I needed an install and I told her I did it myself. I did let her know that I had major problems getting the system installed by their installers. So when I moved I wanted to avoid the installation nightmare and I did it myself. She said no problem and told me to have a nice day.
So hopefully this is an answer to the question posted recently about what happens when you move. I am very pleased with the service that I received from Voom today.
Bob
I called the 1-800-Get-Voom number and much to my surprise I got a live CSR in less than 30 seconds. I told her how pleased I was that she answered so fast. Anyway she took my new apt. number without any problems at all. She did ask if I needed an install and I told her I did it myself. I did let her know that I had major problems getting the system installed by their installers. So when I moved I wanted to avoid the installation nightmare and I did it myself. She said no problem and told me to have a nice day.
So hopefully this is an answer to the question posted recently about what happens when you move. I am very pleased with the service that I received from Voom today.
Bob
