After 8.5 years of being a Dish customer, I finally decided to switch to DirecTV. Apparently, that was a mistake and DirecTV has gone out of their way to keep me from becoming a customer. My first install date was last Friday. No one ever showed up. No one called. Nothing. I had to call them late in the evening and they rescheduled it for today.
Although they showed up this time, they were late. He first wanted to know where my existing wiring exited the house so he wanted to get in the attic. This seemed to be a little odd since it would be a lot easier to see where it exited the house to simply walk to the backyard and look at the wires. Why would you go into the attic to find where an existing wire exits the house? It exits the house where the current dish is located. Duh. Instead of going to the attic, we went to the backyard. He seemed surprised that the wire was there. I'm not sure where he expected it to be.
I had built a custom mount on the side of my house so that it wouldn't have to be installed on my roof. Immediately, the technician refused to install it where I wanted it installed. He said DirecTV requires it be installed on the roof or a pole. Nowhere else, no exceptions. I noted that it is literally right next to my Dish dish which is installed the exact same way. Never had a problem with it in 8.5 years. I also noted that the mount is secured to the house with TEN very large bolts and two steel brackets. I would be very surprised if it ever moves. Nope. They still refused to install it.
Does anyone know if DirecTV really has a rule that says it can only be installed on the roof or a pole? I've seen DirecTV dishes installed on places other than a roof or pole.
Although they showed up this time, they were late. He first wanted to know where my existing wiring exited the house so he wanted to get in the attic. This seemed to be a little odd since it would be a lot easier to see where it exited the house to simply walk to the backyard and look at the wires. Why would you go into the attic to find where an existing wire exits the house? It exits the house where the current dish is located. Duh. Instead of going to the attic, we went to the backyard. He seemed surprised that the wire was there. I'm not sure where he expected it to be.
I had built a custom mount on the side of my house so that it wouldn't have to be installed on my roof. Immediately, the technician refused to install it where I wanted it installed. He said DirecTV requires it be installed on the roof or a pole. Nowhere else, no exceptions. I noted that it is literally right next to my Dish dish which is installed the exact same way. Never had a problem with it in 8.5 years. I also noted that the mount is secured to the house with TEN very large bolts and two steel brackets. I would be very surprised if it ever moves. Nope. They still refused to install it.
Does anyone know if DirecTV really has a rule that says it can only be installed on the roof or a pole? I've seen DirecTV dishes installed on places other than a roof or pole.