I lost satellite signal Saturday night when the first rain hit. Sunday I got half the satellite channels back for a while with satellite signal strength jumping around between 72 and 83. Sunday night when second mild drizzle wafted through the area I lost all signal again. Multiple reboots (soft and hard) didn't fix anything, and instead of tuning channel 100 after the reboots, the box settled on 101 but never tuned anything. Finally in desperation I tried this: After rebooting the box, as soon as it attempted to tune 100 I manually changed to OTA channel 7-1. To my surprise the OTA channel actually locked and tuned. The previous boots where the box couldn't get to the satellite the OTAs weren't working at all either.
This morning talked to Voom CSR. Signal is coming in now at 88 to 93, but still missing half the satellite channels (steady satellite signal of 97 is "normal" for me). They had me reboot (like I didn't try that already). They said that they will "Zap" the box to have it tune the satellite better (ya.. right
). The service call is set for Thursday afternoon.
I have 6.20, a channel master 4248 hooked up using the diplexor (so power is being sent to a non-amplified OTA antenna) and according to today's CSR I have an 18" dish, although it looks larger to me than my neighbor who has a E* 18" pointed in the same direction. My dish and OTA aren't grounded, and Installs keeps sending the same tech, who tells me that everything is installed correctly, and it doesn't need to be grounded because he put a ground wire on my STB. To my thinking, that means a lightning hit to the dish or OTA would follow the cable down through my house to be eventually sent through my STB and TV before finding a "happy place" going into my house wiring to follow that ground.