My wife told me that Voom called earlier today to confirm my choice of packages. I called them back after I got home from work. After about a 15 min. wait on hold a CR answered. Told him I wanted to change to the lease program and that I was an original charter member. I told him I wanted Va Va Voom and Playboy. Don't know if this was his first change to lease or not but he put me on hold about 4 times before he confirmed what I wanted. After reading the posts here about others who have switched here is what I find as weird.
1) He said the credit I had on my account would be sent by CHECK in 4-6 weeks. I didn't ask him what he meant by "credit" as the only credit I had on my VOOM account was the $300 that Voom had given all us originals. A few others stated here that VOOM was going to credit their credit card the system was bought on.
2) He then told me what my monthly bill would be and that was it. I thought I read that the lease required a credit card autopay instead of a paper bill. Maybe they planned on using the one I bought the system on. Again stupid me didn't ask him..
I hope this doesn't turn into a big fiasco, especially waiting on the check for the "credit"..(I can hear it now "we sent it....it must have gotten lost in the mail")
Anybody else that has switched to the lease been told their refund would be via a check?
Rick
1) He said the credit I had on my account would be sent by CHECK in 4-6 weeks. I didn't ask him what he meant by "credit" as the only credit I had on my VOOM account was the $300 that Voom had given all us originals. A few others stated here that VOOM was going to credit their credit card the system was bought on.
2) He then told me what my monthly bill would be and that was it. I thought I read that the lease required a credit card autopay instead of a paper bill. Maybe they planned on using the one I bought the system on. Again stupid me didn't ask him..
I hope this doesn't turn into a big fiasco, especially waiting on the check for the "credit"..(I can hear it now "we sent it....it must have gotten lost in the mail")
Anybody else that has switched to the lease been told their refund would be via a check?
Rick