As posted at SatelliteGuys, a new software version is expected to be released this week. The first (randomly selected) 25% of VOOM customers are being targeted tonight. Others are expected to be included tomorrow (if everything goes ok). The first download is supposed to occur around 2 am.
Based on previous downloads, here is what you can do in anticipation of the new version:
1. Check if you are being targeted: Press HELP, then INFO, then OK. Wait a couple of seconds and then press Down. Check the TargetSoftware Version line.
2. Leave the STB in standby mode overnight: Just press the SAT button on the remote to turn the STB off. Do not unplug the STB.
3. The download will not occur until VOOM engineers actually initiate it (expected around 2 am).
4. During the download the STB will be blinking. The download may take 20-40 minutes, or sometimes longer.
5. If you are awake when the download occurs, feel free to turn on the TV set and watch the download screen.
But it is better not to touch the VOOM remote or any buttons on the STB itself.
6. The download should complete without your intervention, but if it is taking more than an hour, it's probably a good idea to reboot.
7. When the download completes, the STB may stay off. In such case turn it on as usual.
8. IMPORTANT: If you get a steady black screen, white screen or "snow" screen after the download, you will need to reboot the STB. In certain cases you may have to do this more than once. To reboot, press and hold the power button on the STB itself for 6-7 seconds. Or do the "hard" reboot by unplugging the STB for 10 seconds or so. Give it 5-10 minutes to download the program guide.
Ilya.
Based on previous downloads, here is what you can do in anticipation of the new version:
1. Check if you are being targeted: Press HELP, then INFO, then OK. Wait a couple of seconds and then press Down. Check the TargetSoftware Version line.
2. Leave the STB in standby mode overnight: Just press the SAT button on the remote to turn the STB off. Do not unplug the STB.
3. The download will not occur until VOOM engineers actually initiate it (expected around 2 am).
4. During the download the STB will be blinking. The download may take 20-40 minutes, or sometimes longer.
5. If you are awake when the download occurs, feel free to turn on the TV set and watch the download screen.
But it is better not to touch the VOOM remote or any buttons on the STB itself.
6. The download should complete without your intervention, but if it is taking more than an hour, it's probably a good idea to reboot.
7. When the download completes, the STB may stay off. In such case turn it on as usual.
8. IMPORTANT: If you get a steady black screen, white screen or "snow" screen after the download, you will need to reboot the STB. In certain cases you may have to do this more than once. To reboot, press and hold the power button on the STB itself for 6-7 seconds. Or do the "hard" reboot by unplugging the STB for 10 seconds or so. Give it 5-10 minutes to download the program guide.
Ilya.
