Thanks for the reply! As it turns out, BHN is bringing the Cisco box tomorrow, Sunday 12-2.
My wife called and explained the issues we were having. On top of that, they also issued a
thirty dollar credit. Good for Brighthouse!
I recieved an email a few days ago about the on screen guide being updated soon so, that will
be welcomed as well. Probably within a few days??? Most converters seem to produce the same picture, it's the firmware of the box I'm most concerned with. I've read a few articles saying the Cisco guide is not 16:9 format. Does your guide not fill the screen?
Anyway, thanks again!