Possible New HD on Feb. 1

[js6425]

I posted this in another forum, but for more exposure here it is. I was chatting with an online CSR (probably not accurate), but I'm hoping what she said is true. Below is the chat transcript:

You have been connected to (03)Susan J.
(03)Susan J: Welcome to Dish Network. How may I help you today?
Me: I am an HD customer and have noticed that no HD channels have been added as of late. Due to the upcoming programming packages' price increases, will we be seeing additional HD channels come February 1st?
(03)Susan J: I will be glad to help you.
(03)Susan J: Yes, however the new channel line up card has not been created yet.
(03)Susan J: Please contact us on or after Feb 1st so that we can provide you the detail information.
Me: Do you have any information whether USA-HD and SCIFI-HD will be added on this date?
(03)Susan J: I would have definitely provided you this information however the new channel line up card as I mentioned earlier has not been launched yet.
(03)Susan J: Personally I think that the above mentioned channel should come under the upcoming channel list.
Me: Thanks!
(03)Susan J: You are welcome.
(03)Susan J: Is there anything else I can assist you with?
Me: No, thank you.
(03)Susan J: It was my pleasure assisting you!
(03)Susan J: Thank you for chatting with Dish Network, have a great day!
__________________

 

[Buzzdar]

and why did we start yet another thread about the same thing.

 

[ajax33]

is there an echo in the forum? HAHA CSR's don't always know, but they sure will tell ya something great to take care of ya and get you off the phone/chat.

 

[Hitman7s]

Susan J. is a known liar.

 

[gjh3260]

I will believe it when i can can actually see the new HD channels on my HDTV screen

 

[j_perry_31]

i doubt any channels will be added february 1st. they will slowly add channels through the year. remember this is dish were talking about guys

 

[markcosenza]

I thought these things only happened on Weds. Feb 1st is on a Friday.

 

[jdr01930]

I thought these things only happened on Weds. Feb 1st is on a Friday.

Both conditions must be met. It has to be Feb 1, and it has to be a Wednesday.

The next time Feb 1 falls on a Wednesday is 2012, so look for more HD on that date.

 

[VinceT3]

hahaha..

 

[cprickett]

Both conditions must be met. It has to be Feb 1, and it has to be a Wednesday.

The next time Feb 1 falls on a Wednesday is 2012, so look for more HD on that date.

:haha:haha:tux:

 

[sfollenius]

c'mon tell us her real name:

anjali j.

 

[8bitbytes]

Hey, that's not what a real chat looks like. Here, I just checked myself and here is what the chat looked like:

You have been connected to (03)Kevin R.
(03)Kevin R: Welcome to Dish Network. How may I help you today?
Me: I am interested in finding out if new HD channels will be available soon.
(03)Kevin R: I will be glad to help you.
(03)Kevin R: Can you please confirm your name and address?
Me: Sure, it's *****************
(03)Kevin R: May I have your permission to check your account records?
Me: Yes, please go right ahead.
(03)Kevin R: I see you have the PVR921.
Me: No, I sold that receiver last year when I upgraded to a 622.
(03)Kevin R: Let me check your records.
(03)Kevin R: Ok, I see you have a ViP622 and a PVR921.
Me: No, I sold the 921 and called Dish to have it removed from my account.
(03)Kevin R: Let me check again.
(03)Kevin R: Yes, I see you are correct. How can I help you?
Me: New HD channels? Will there be any soon?
(03)Kevin R: Please wait a moment while I check with someone.
(03)Kevin R: Thank you for chatting with Dish Network today.
(03)Kevin R: We appareciate your business.
Me: No problem.
(03)Kevin R: I see you are subscribed to HD service at this time.
(03)Kevin R: You should be receiving HD programming now.
Me: Yes, I have been for sometime now. I was asking about new HD channels.
(03)Kevin R: Yes, thank you. Let me check.
(03)Kevin R: Thank you for chatting with Dish Network today.
(03)Kevin R: Have you rebooted your ViP622 yet?
Me: No, why do I need to do that? Are there new channels already available?
(03)Kevin R: Please run the switch test and tell me if all satellites are connected.
Me: But I'm not having a problem, I'm just calling to see if there will be new HD channels soon.
(03)Kevin R: Yes, thank you. Did your receiver restart yet?
Me: I didn't reboot it since I don't have a problem.
(03)Kevin R: So you are seeing the HD channels in the program guide?
Me: No! Yes! No! I'm just asking... ok. Just forget it. Thank you anyway.
(03)Kevin R: You are welcome.
(03)Kevin R: Is there anything else I can assist you with?
Me: No, thank you.
(03)Kevin R: It was my pleasure assisting you!
(03)Kevin R: Thank you for chatting with Dish Network, have a great day!

 

[nuts4scuba]

Hey, that's not what a real chat looks like. Here, I just checked myself and here is what the chat looked like:

You have been connected to (03)Kevin R.
(03)Kevin R: Welcome to Dish Network. How may I help you today?
Me: I am interested in finding out if new HD channels will be available soon.
(03)Kevin R: I will be glad to help you.
(03)Kevin R: Can you please confirm your name and address?
Me: Sure, it's *****************
(03)Kevin R: May I have your permission to check your account records?
Me: Yes, please go right ahead.
(03)Kevin R: I see you have the PVR921.
Me: No, I sold that receiver last year when I upgraded to a 622.
(03)Kevin R: Let me check your records.
(03)Kevin R: Ok, I see you have a ViP622 and a PVR921.
Me: No, I sold the 921 and called Dish to have it removed from my account.
(03)Kevin R: Let me check again.
(03)Kevin R: Yes, I see you are correct. How can I help you?
Me: New HD channels? Will there be any soon?
(03)Kevin R: Please wait a moment while I check with someone.
(03)Kevin R: Thank you for chatting with Dish Network today.
(03)Kevin R: We appareciate your business.
Me: No problem.
(03)Kevin R: I see you are subscribed to HD service at this time.
(03)Kevin R: You should be receiving HD programming now.
Me: Yes, I have been for sometime now. I was asking about new HD channels.
(03)Kevin R: Yes, thank you. Let me check.
(03)Kevin R: Thank you for chatting with Dish Network today.
(03)Kevin R: Have you rebooted your ViP622 yet?
Me: No, why do I need to do that? Are there new channels already available?
(03)Kevin R: Please run the switch test and tell me if all satellites are connected.
Me: But I'm not having a problem, I'm just calling to see if there will be new HD channels soon.
(03)Kevin R: Yes, thank you. Did your receiver restart yet?
Me: I didn't reboot it since I don't have a problem.
(03)Kevin R: So you are seeing the HD channels in the program guide?
Me: No! Yes! No! I'm just asking... ok. Just forget it. Thank you anyway.
(03)Kevin R: You are welcome.
(03)Kevin R: Is there anything else I can assist you with?
Me: No, thank you.
(03)Kevin R: It was my pleasure assisting you!
(03)Kevin R: Thank you for chatting with Dish Network, have a great day!

Classic!!!

 

[hendrix04]

yes, that would be what a real convo looks like

 

[capman]

I was asking about getting all hd channels on a single pack


Me: I just wanted to know one more thing. There are new hd packs coming in feb, but if I don't change the price will still be $20 and nothing will change?
(03)Rosy M: Yes.
(03)Rosy M: You are correct.
Me: Is there any way I get the get natgeo hd without going to the 250?
(03)Rosy M: You need to have the basic package to have the HD package on the account.
Me: I have top 200 with hd, but don't receive natgeo hd
(03)Rosy M: Let me check this for you.
(03)Rosy M: I see that we will have more HD channels in the February month.
(03)Rosy M: As of now we don't have the Natgeo in HD.
Me: yea, its on my guide, but its in red
(03)Rosy M: However, we are going to have an additional of 75 HD channels in the month of February.
Me: I used to have it with top 250, but I downgraded
(03)Rosy M: Okay.
Me: Thats the only hd channel I miss when I downgraded
(03)Rosy M: Okay.
(03)Rosy M: I appreciate your interest.
(03)Rosy M: I se that the channel is available in Top 250. As it does not come independently.
Me: but there is no way to get it with 200?
(03)Rosy M: As of now we don't carry that channel with Top 200.
Me: okay
(03)Rosy M: However, on behalf of you I will go ahead and forward an programming request.
Me: Hopefully in feb they will have diff packs that include all hd channels
(03)Rosy M: Sure.

 

[js6425]

I chatted with a few other reps today, and one of them said something interesting; 25 HD channels will be added in the month of February--with most of the being added on Feb. 10 (a sunday)!

 

[j_perry_31]

i just chatted with some moron who had no idea about any new hd channels coming in february, who knows what they are planning anymore

 

[DSpud]

Look at this. At the end, I didn't even get time to ask other questions before he disconnected the conversation!!! this one is going to CEO@dish. this is unexceptable.

(05-03) Perry B: Thank you for choosing Dish Network the leader in DVR and HD. How may I assist you?
Derek Spudich: Yes, I am curious as an HD customer on what the status is of recieving more HD channels in the near future?
(05-03) Perry B: I would be happy to provide you with that information. I do want to let you know if you would like to start the order for the upgrade please call us at 1-800-333-3474. The reason we recommend this is because credit card information is required and this is not a secure site for that type of sensitive information.
(05-03) Perry B: What type of HD receiver are you interested in? A HD Receiver that records, a HD receiver that works 2 rooms, or a basic HD receiver?
Derek Spudich: I already have an VIP 722 reciever.
(05-03) Perry B: Ok
(05-03) Perry B: What type of HD receiver are you interested in? A HD Receiver that records, a HD receiver that works 2 rooms, or a basic HD receiver?
Derek Spudich: Are you serious? I just told you I have a Vip 722 reciever.
(05-03) Perry B: And what do you want to add?
Derek Spudich: I dont want to add anything. I am asking if there are going to be any HD channels added in the near future.
(05-03) Perry B: No addition of HD channels have been released.
(05-03) Perry B: Who knows what the future one are.
(05-03) Perry B: Is there anything else I can do for you?
Thank you for visiting Dish Network. You may now close this window.
Your session has ended. You may now close this window

 

[FitzAusTex]

Hey, that's not what a real chat looks like. Here, I just checked myself and here is what the chat looked like:

You have been connected to (03)Kevin R.
(03)Kevin R: Welcome to Dish Network. How may I help you today?
Me: I am interested in finding out if new HD channels will be available soon.
(03)Kevin R: I will be glad to help you.
(03)Kevin R: Can you please confirm your name and address?
Me: Sure, it's *****************
(03)Kevin R: May I have your permission to check your account records?
Me: Yes, please go right ahead.
(03)Kevin R: I see you have the PVR921.
Me: No, I sold that receiver last year when I upgraded to a 622.
(03)Kevin R: Let me check your records.
(03)Kevin R: Ok, I see you have a ViP622 and a PVR921.
Me: No, I sold the 921 and called Dish to have it removed from my account.
(03)Kevin R: Let me check again.
(03)Kevin R: Yes, I see you are correct. How can I help you?
Me: New HD channels? Will there be any soon?
(03)Kevin R: Please wait a moment while I check with someone.
(03)Kevin R: Thank you for chatting with Dish Network today.
(03)Kevin R: We appareciate your business.
Me: No problem.
(03)Kevin R: I see you are subscribed to HD service at this time.
(03)Kevin R: You should be receiving HD programming now.
Me: Yes, I have been for sometime now. I was asking about new HD channels.
(03)Kevin R: Yes, thank you. Let me check.
(03)Kevin R: Thank you for chatting with Dish Network today.
(03)Kevin R: Have you rebooted your ViP622 yet?
Me: No, why do I need to do that? Are there new channels already available?
(03)Kevin R: Please run the switch test and tell me if all satellites are connected.
Me: But I'm not having a problem, I'm just calling to see if there will be new HD channels soon.
(03)Kevin R: Yes, thank you. Did your receiver restart yet?
Me: I didn't reboot it since I don't have a problem.
(03)Kevin R: So you are seeing the HD channels in the program guide?
Me: No! Yes! No! I'm just asking... ok. Just forget it. Thank you anyway.
(03)Kevin R: You are welcome.
(03)Kevin R: Is there anything else I can assist you with?
Me: No, thank you.
(03)Kevin R: It was my pleasure assisting you!
(03)Kevin R: Thank you for chatting with Dish Network, have a great day!

My evening coffee kicked in at just about the time i got to this post. I had a damn-near mishap on the way to the bathroom. That is SO funny. Thank you for chatting with Dish Network today.

 

[7thton]

These chat transcripts are awesome. Keep them coming!