I'm typing this right after I hung up with the CSR:
Got disconnected the first 3 tries (after entering the last action, the recording says I'm being transferred and the expected hold time is 2 min...then, there was about 2 seconds of hold music, then nothing...). This happened 3 times.
The 4th try, I got right through:
After the "with whom am I speaking" introduction...
CSR: How may I help you?
ME: I want to add the expanded HD content that you acquired from VOOM.
CSR: OK, I see you have the second dish, so that should be no problem.
ME: That'll be 6 months free, then 5 bucks a month afterwards, right?
CSR: No. It will be 5 dollars per month extra, however.
ME: Well, it was worth a shot.
CSR: <politely chuckles>, then he quickly explained that I'll have partial charges on the next bill, blah, blah, blah...(he seemed to be rushing through it for my sake, as he knew I already was aware of it) Then, "Alright, you do know where the channels will be located, then?
ME: Yes.
CSR: They should start coming on within 15 minutes. (he emphasized 'within'). Is there anything else I can help you with today.
ME: No, thank you, have a nice day.
CSR: You too, and thank you for calling Dish Network.
Absolutely the easiest programming change I've ever made with Dish.