Pressing the rewind button jumps waaaaaaaayy back

[NABRIL]

Hello
Hopper 3, with wired joeys 2, and 52.0 remote. The joey has software version J272.
As I watch a program from OTA channels or satellite channels, pressing the back rewind button EVER SO SLIGHTLY, jumps way back to the beginning of when I tuned to that channel; it's as if I held it down using SUPER THUMB. It happened with another remote, so I paired a newer remote that wasn't used as much = same result.

Is this a software thing? Or is my thumb that powerfully strong?

thank you

 

[cpdretired]

No it's not your thumb. I've been watching an OTA channel for 30 minutes. Press the back button some times it will go to the time I tuned that channel. Thirty minutes ten minutes whatever.

 

[Jim5506]

Unplug your Hopper, wait 30 seconds, re plug the Hopper and let it restart. Might be a transient software glitch that rebooting fixes.

That's always the first thing to do when Dish hardware goes wonky.

 

[NABRIL]

Unplug your Hopper, wait 30 seconds, re plug the Hopper and let it restart. Might be a transient software glitch that rebooting fixes.

That's always the first thing to do when Dish hardware goes wonky.

Thanks Jim
I killed the power to it, not unplugged, a few days ago. Would that count?

 

[Jim5506]

Thanks Jim
I killed the power to it, not unplugged, a few days ago. Would that count?

Flipping the breaker, turning off the power strip and the like are all effectively the same as unplugging, assuming there is no UPS on the line (uninterruptible power supply).

 

[Josh.M]

This is a software issue we're aware of and working on correcting.

 

[cpdretired]

Hello
Hopper 3, with wired joeys 2, and 52.0 remote. The joey has software version J272.
As I watch a program from OTA channels or satellite channels, pressing the back rewind button EVER SO SLIGHTLY, jumps way back to the beginning of when I tuned to that channel; it's as if I held it down using SUPER THUMB. It happened with another remote, so I paired a newer remote that wasn't used as much = same result.

Is this a software thing? Or is my thumb that powerfully strong?

thank you

See I told you it wasn't your thumb. Next time try a 🛠.