I have a big issue... My setup consists of 2 Hopper and 3 Joeys. (2 Joeys on one Hopper and 1 Joey on the other Hopper) -- One of my Hoppers continually (and predictably) drops off the network (MoCa) AND USB Dish-Netgear WiFi adapter *every* Sunday morning. (i haven't locked down the time yet.) Symptoms? The Joey comes up with "Searching for R12-3456-67890-12 (not the real #)". I can watch TV at the Hopper and nothing seems to be amiss, but when I look at the indicator lights on the Netgear Dish USB WiFi adapter I see the yellow light blink once, then the blue light blink once, then repeat -- forever. Also, if i go into Network->Broadband on the Hopper I do NOT see the Joey on line that is supposed to be hooked up to that Hopper. Truthfully I am not sure the *time* on Sunday morning that this happens. Sometime between midnight and 7:30am.
Troubleshooting? Since I have another Hopper and can try to link to that one instead, I go to the Joey and tell it to link to the 2nd Hopper -- which works -- so I am assuming the Joey is fine, since it can SEE (on the MoCa network) the 2nd Hopper, but it just cannot see the Hopper that is having the issues over the MoCa network from ANY hopper.
A few other things: I do not know -- off the top of my head -- what the software version(s) is/are. As soon as i get home I will check. A reboot of the Hopper immediately fixes this issue. This sounds suspiciously like the old issue with VIP 622 -- YEARS ago -- where the 622 would fall off the PowerLine network after its' software update at 3am...because the reset after the update did not restart the networking portion of the software -- or so several Dish agents told me. I don't remember which version that was, but it plagued me for weeks until they issued me a new box.
I am new-ish to the boards -- just got my Dish setup on Apr 13th, so I am not sure what it means to "report it to DIRT" -- which I see in many posts ... and honestly *I* knew more about the Hoppers than the installers did when they came out to install my system...so I am not sure what to do next. Not trusting the installers Dish has sent out so far. One bungled install (hooked it up using horrible connectors and/or bad wiring runs) and the 2nd installer basically fixed wiring but had no troubleshooting information for the hoppers themselves.
Thanks for any suggestions.