Now I will let you in on something..The first mistake you made was "supervising"..Your apporval of the job was enough..Hovering over the tech is a very bad idea..How would you like it if a layman hovered over you at your job?..Not a pleasant thought, is it?
It's not the tech's house, is it? I'll do what I want in my own house, or my parents' house for that matter.
Running cables neatly on the siding is standard operating procedre done on millions of installs...It is not your right to tell the tech how to do his job..
He wanted to run the cables on the middle of the siding, about 5 feet off the ground. The dish was on the corner of the roof, and there would have been no extra wire used by running the cable across the top of the siding near where the eaves meet, all it meant was that the guy needed to get on his ladder one extra time.
Smoking..If you wished there to be no smoking on the property you should have made that clear in the pre install part of the job..
Should I expect a professional to smoke on my property? No. It should go without saying. In our state there's even a law that you cannot smoke in any indoor public place.
Placement of the dish. I survey the site and determine the best place fo the dish..I like to give the customer options for aesthetic reasons..But let's say the customer would like the dish at the peak of his 12/12 pitch roof when the lower corner behind the house will do, he isn't going to get his install done..Not by me anyway..I will no do anything that is remotely hazardous to my health..Now if it's a case of the customer being reasonable and wanting the dish in a desired location and i have to run more cable(again reasonable) that's fine..It's their house. I want them to be happy with the work.
Good. That's all I wanted. I wanted it on the corner of the roof (would not require tech to leave ladder) rather than smack dab on the front of the house facing the street. I'm sure anyone can understand that.
Look, there plenty of good people in this business. If you got a bad one that is bad luck on your part. I wish you well. But please do not imply that we all have no idea what we are doing.
I'm not trying to imply that. Most of you are probably good ones. But there's always exceptions.
BTW if you plan on getting $500 for a 3/8th inch hole, have fun....If we make a mistake and damage something we will make good on the damage..For example, if it was us that drilled the hole against your wishes we will gladly find contractors to give esteimates on the repair..We will make an offer to and even provide the contractor to do the job..But I will tell you right off, unless you have a very capable civil attorney who doesn't mind wasting his time on small fry suits, you're not going to get $500....In this business it happens al the time. We are prepared...
I'll get whatever it takes to repair the floor. I don't care how much it costs but the floor better look the exact same now as it did.
It now sounds lik ethey did more than drill justone small hole in the floor.Three boards for one hole is out of the norm..So the daamge sounds significant..Yiou were right not signing the forms..BTW if I damage anything I will stop work IMMIDEIATELY and report the situation to my supervisor.
It was a 1/2" hole, but drilled right where three boards meet each other. On the edge of the junction of two boards, but in the corner so that it affects a third board.
So if I understand this correctly, you were NOT the customer that was receiving the service but wanted to "supervise" the install by telling the tech what he could and could not do? News flash... if you're not the customer or the property owner your opinion doesn't mean squat to the installer.
The property owners are my parents. My father even was consulted by the installers and he said not to drill through the floor. So his opinion does count.
As far as drilling through the hardwood floor goes, you never mentioned what type of cable was present for the existing cable (RG-59 or RG-6). Maybe there was a reason he couldn't use it, despite your wishes.
It was RG6 Quad Shield. And even if he couldn't use it, that doesn't mean he had the right to run new stuff without the permission of the property owner.
Perhaps self install would be a better option for you...that way there is no one else to blame when the system doesn't work. Matter of fact, why don't you go and become an installer yourself that way you can make an effort to change all of the "bad experiences" you've had.
It would. If they let customers do self-installs without buying all of the equipment I would. And A/V is a huge hobby of mine...but I'm not going out to be a satellite installer. I'm perfectly happy with my job.
First of all the Tech should not have been smoking in the back yard, or on the property period!
As far as the hardwood floors, you should have made a complaint and let them inspect the damage before you paid to replace/repair it.
Dish has contracts with certain companies that they use to do repairs. Its for situations like when a tech walks accross your carpeting with muddy boots, Dish is actually contracted with a company to come clean your carpets and they bill Dish directly.
Now that you repaired the damage to the floors, it will make your claim harder to handel.
The damage was not repaired yet. I only had one company come out and give a free quote. If Dish wants to send out their own contractor, fine. But I'm not going to wait 6 months over this.
As far as the contract that you refused to sign, im surprised the installer actually left without getting your signature. When I was working with another retailer. I had a few customers try to pull that with me when there was an issue about their monthly programming costs. The customers refused to sign until they got a resolution on their monthly programming costs that they where mis-quoted.
I gave the customers an option, they either sign the paperwork and handel their issue later (Since I was not driving back out a 2nd time to get a signature), or I take the system out and I leave. Once you leave a Job without getting the paperwork properly signed, the customer now has the upper hand
Believe me, the guy tried pretty hard for my father's signiture, but he didn't give it. They could have taken the stuff out if they wanted...assuming they did no more damage to the home.