I just put together an extensive reply that I accidentally hosed... here is try two - much more succinct.
I can't imagine why it would be difficult to have your license transferred...
TT,
Do you have any comments on this?
The license is tied to the radio. This was a choice that was made a long time ago for lots of good reasons and for the most part our customers have loved it. We used to be a bit more flexible on the policy, however we were methodically taken advantage of numerous times and we had no way to tell when that was going to happen.
Our licensing is going to change. Anyone who purchased TT or Recast does not have to worry - we are going to be working to take care of anyone that is an existing customer when the time comes for the change.
Due to circumstances out of our control, the software went out the door including the new licensing platform before we were ready. We have been focusing on software issues and support issues and have not finished the decisions about the ins and outs of the new scheme. What's important is that if you are a customer now, although I'm sure you are curious, you need not be concerned. I hope we can get something out soon - at the very least a timeline on a firm 'plan'.
i stumbled on this product and was pretty excited about it BUT. i'm not a software geek and i'm impatient. if i buy this product and i have software problems, my stress levels will go up and i might very well go insane. that being said, would you guys who have it, recommend it? i've read the complaints and am concerned.
Here's my shot at the bottom line for you: your concerns are valid - our customers are upset because TT has disappointed them in two ways: 1. we released software long before it was ready and it caused a lot of headaches and miserable experiences for our customers and 2. we dropped the ball on communicating and supporting our customers the way that they deserve to be treated.
We had a perfect recipe for disaster. Everyone at TT has been working almost literally around the clock to patch things up for our customers and to get back on track. We are not there, but we are close, and I'm hopeful and very optimistic that things are different around here.
Now after hearing that - why would you want to give TT a shot? Scott as an individual and TT as a company has put a lot on the line to do what we do. Besides the technology and the delivery to our customers, there is a lot of work going into our efforts on the legal, PR and political fronts. We are if not the only one, one of the very few commercial enterprises directly in this space that is taking a well rounded approach to not only deliver products, but to protect our rights as digital consumers and to stand up to the powers that be. Of course, we've still got to deliver the products that our customers want successfully and that remains our #1 focus right now. We are the only significant commercial venture that does what we do. We are funded, have employees, etc. We are going to stand behind our products and continually innovate. You get something different from TT than you get from individuals and/or shareware and freeware.
I hope that you will join us- it's been a fun and wild ride and the great thing is that it is just beginning. As we did last year, we will be at the Consumer Electronics Show in January of 2006 and that is where you can expect us to announce 'what's next' which I personally guarantee you will be even bigger news that the launch of the company that got covered in almost every major newspaper in the WORLD (not even just in the US).
Let me know if you've got any questions and I'll do my best to help you out.
David
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