C
Charli
Guest
Original poster
[VOOM] Install rant UPDATE...purrrrrrr
John from Installs, Inc. called twice, extremely concerned about
my experience with Chuckie and our inability to get OTA local with
"one_half" of our alloted PR8800. I did not expect the calls, as
I'd arranged to pay the difference for a SQ Shooter and preamp to be
installed on June 23 (my choice of antennas). He was wonderful. He
had mapped out our location and channels to a fare thee well and is
sending over his top of the line tech to install a HD9095P with a
preamp and also to check all of Chuckle's handywork with a meter. I
felt that he was treating this case as though it were for his own
home. They are absorbing the whole cost. ($130.00). Puts us in the
purple zone and beyond. He says that WB is coming out in HD so wanted
to make sure it would come in.
I just wanted to let y'all know how impressed I am with the concern,
profesionalism and unexpected attention on the part of Installs Inc.
Very Cool
~Charli : )
--- In VOOM@yahoogroups.com, "Charli" <dragonstar@c...> wrote:
>
>
> Hi, I'm new to the forum. Sorry to start off with an install rant:
> EASTERN SHORE OF MARYLAND RESIDENTS:
> Beware of install "Tech" named CHUCK from Datalink.
> WOWSER, where do I start???
> Chuckie missed my install window of 8:00 to !2:00 a.m. on Thursday,
> June 10th and I called Datalink. They said Chuckie would be by
after
> 3:00
> instead. At 4:30 p.m. I called Datalink again. At 5:00 pm Chuckie
> called and
> said he was on his way and would be here in an hour. At 6:30 pm,
> Chuckie called again and said : WHOOPS!, you need an upgraded
antenna
> for
> locals and the office is closed.....don't worry though, I have one
at
> my house and
> I will come tomorrow (Friday) between 7:00 and 7:30 am. OK? OK!
> (?question? why wasn't upgraded antenna already in his truck for my
> 8:00-12:00
> install???)
>
> NEXT DAY 8:30 am Chuckie calls and says "I will be there in a half
> hour" My
> response was: "If you're not here in a half hour Chuck, don't
come."
> Chuck eventually got here and installed the dish. He installed the
> box in front of
> the TV instead of the back and left it on the floor. Cannot shut
the
> glass doors to the
> TV stand. I asked him to connect box to the back of the TV since it
> won't fit in the
> cabinet. He says that he would have to reinstall the tuner and
> indicates strongly that he doesn't
> want to do it. I say OK, we will pull the box thru the cabinet and
> around back ourselves.
>
> On to the Off Air Antenna that was the whole reason for his not
coming
> Thursday...it is
> starting to drizzle and Chuck wants to do it tomorrow--Saturday. I
> make arrangements for
> him to come back Monday, the 14th since we will not be home Sat.
> OK?--7:00-7:30 Monday morning and WE are top priority!!! OK!
>
> Monday at 3:00 in the afternoon, I call Datalink and ask them to
send
> someone other than Chuck.
> They say OK and Chuck calls immediately thereafter and says he's on
> his way WITH my upgraded OTA
> antenna. 3 hours later I had a shiney new Winegard PR-4400 on the
> roof. CBS, NBC, ABC and a
> handful of MD public TV channels came in. No FOX; no WB. Chuck
> pronounced that as amazing and told me that we really should not
> expect any locals, really. He was right. Next morning, CBS and one
> PBS channel remained. I called Datalink and asked them to send
> someone to check the OTA antenna
> install. Someone who was not Chuck. She said that we had a SENSAR
> and why was I complaining, it is a great
> antenna? She wanted to know what my color code (zone) was. How
the
> heck do I know???
> She said she'd see and call me back. She never did.
>
> Wednesday morning June 16th. I hit the net and learn that we surely
> do not have a "Sensar" on the
> roof. It is a 4 Bay, one staff PR-4400 for yellow/lt green/dk green
> area; a small directional antenna. I guess this came from Chuck's
> house and not from the office per the above. I find out that we are
> in red/blue/violet zone; need a medium to large OTA antenna with amp
> and should have had at least
> the 8 Bay PR-8800.
> The thing Chuck said he needed on my original install date per above
> :-S
> Datalink said that 8800 is what Chuck checked out from the office.
> NOOOOOOOO. That is not what is on my roof!!!! I called Chuck and he
> said he checked out the 8800 but only put half of it up. (SAY
> WHAT???) He said that in his experience, we would not get locals
any
> better with both halves.
> (SAY WHAAAAT???) antennaweb.org begs to differ. This guy is a
> menace.
>
> Chuckie does not have Voom. He has Directv. My guess is that our
> PR-8800 that he checked out is either now on his own roof or else he
> does some jobs on the side. I spent the entire day today on the
phone
> with
> VOOM-->INSTALLS, INC.--->DATALINK trying to get a Square Shooter
with
> a preamp since
> Datalink doesn't even carry the Sensar that the one lady thought we
> have. The 4400 is really ugly and 8800 must be double ugly so I
> thought I'd go ahead and get something better since they have to
> change it anyway.
>
> I got so far as getting an authorization for the SQ SHOOTER up to
the
> preamp part. Voom/Installs Inc. is allowing us $99.00 towards the
> Square Shooter ($99.00 online) which Datalink charges 130.00 for and
I
> agreed to pay the difference.
> I am paying totally for the preamp ($58.00 online). Why, now is
there
> a friggin' issue with the preamp
> and Datalink when Installs Inc. alraeday said that I could have it
at
> my expense. I now cannot get
> Datalink to schedule my SQ SHOOTER install over the preamp issue.
> Anyway, BEWARE OF CHUCK and thanks for listening. : )
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John from Installs, Inc. called twice, extremely concerned about
my experience with Chuckie and our inability to get OTA local with
"one_half" of our alloted PR8800. I did not expect the calls, as
I'd arranged to pay the difference for a SQ Shooter and preamp to be
installed on June 23 (my choice of antennas). He was wonderful. He
had mapped out our location and channels to a fare thee well and is
sending over his top of the line tech to install a HD9095P with a
preamp and also to check all of Chuckle's handywork with a meter. I
felt that he was treating this case as though it were for his own
home. They are absorbing the whole cost. ($130.00). Puts us in the
purple zone and beyond. He says that WB is coming out in HD so wanted
to make sure it would come in.
I just wanted to let y'all know how impressed I am with the concern,
profesionalism and unexpected attention on the part of Installs Inc.
Very Cool
~Charli : )
--- In VOOM@yahoogroups.com, "Charli" <dragonstar@c...> wrote:
>
>
> Hi, I'm new to the forum. Sorry to start off with an install rant:
> EASTERN SHORE OF MARYLAND RESIDENTS:
> Beware of install "Tech" named CHUCK from Datalink.
> WOWSER, where do I start???
> Chuckie missed my install window of 8:00 to !2:00 a.m. on Thursday,
> June 10th and I called Datalink. They said Chuckie would be by
after
> 3:00
> instead. At 4:30 p.m. I called Datalink again. At 5:00 pm Chuckie
> called and
> said he was on his way and would be here in an hour. At 6:30 pm,
> Chuckie called again and said : WHOOPS!, you need an upgraded
antenna
> for
> locals and the office is closed.....don't worry though, I have one
at
> my house and
> I will come tomorrow (Friday) between 7:00 and 7:30 am. OK? OK!
> (?question? why wasn't upgraded antenna already in his truck for my
> 8:00-12:00
> install???)
>
> NEXT DAY 8:30 am Chuckie calls and says "I will be there in a half
> hour" My
> response was: "If you're not here in a half hour Chuck, don't
come."
> Chuck eventually got here and installed the dish. He installed the
> box in front of
> the TV instead of the back and left it on the floor. Cannot shut
the
> glass doors to the
> TV stand. I asked him to connect box to the back of the TV since it
> won't fit in the
> cabinet. He says that he would have to reinstall the tuner and
> indicates strongly that he doesn't
> want to do it. I say OK, we will pull the box thru the cabinet and
> around back ourselves.
>
> On to the Off Air Antenna that was the whole reason for his not
coming
> Thursday...it is
> starting to drizzle and Chuck wants to do it tomorrow--Saturday. I
> make arrangements for
> him to come back Monday, the 14th since we will not be home Sat.
> OK?--7:00-7:30 Monday morning and WE are top priority!!! OK!
>
> Monday at 3:00 in the afternoon, I call Datalink and ask them to
send
> someone other than Chuck.
> They say OK and Chuck calls immediately thereafter and says he's on
> his way WITH my upgraded OTA
> antenna. 3 hours later I had a shiney new Winegard PR-4400 on the
> roof. CBS, NBC, ABC and a
> handful of MD public TV channels came in. No FOX; no WB. Chuck
> pronounced that as amazing and told me that we really should not
> expect any locals, really. He was right. Next morning, CBS and one
> PBS channel remained. I called Datalink and asked them to send
> someone to check the OTA antenna
> install. Someone who was not Chuck. She said that we had a SENSAR
> and why was I complaining, it is a great
> antenna? She wanted to know what my color code (zone) was. How
the
> heck do I know???
> She said she'd see and call me back. She never did.
>
> Wednesday morning June 16th. I hit the net and learn that we surely
> do not have a "Sensar" on the
> roof. It is a 4 Bay, one staff PR-4400 for yellow/lt green/dk green
> area; a small directional antenna. I guess this came from Chuck's
> house and not from the office per the above. I find out that we are
> in red/blue/violet zone; need a medium to large OTA antenna with amp
> and should have had at least
> the 8 Bay PR-8800.
> The thing Chuck said he needed on my original install date per above
> :-S
> Datalink said that 8800 is what Chuck checked out from the office.
> NOOOOOOOO. That is not what is on my roof!!!! I called Chuck and he
> said he checked out the 8800 but only put half of it up. (SAY
> WHAT???) He said that in his experience, we would not get locals
any
> better with both halves.
> (SAY WHAAAAT???) antennaweb.org begs to differ. This guy is a
> menace.
>
> Chuckie does not have Voom. He has Directv. My guess is that our
> PR-8800 that he checked out is either now on his own roof or else he
> does some jobs on the side. I spent the entire day today on the
phone
> with
> VOOM-->INSTALLS, INC.--->DATALINK trying to get a Square Shooter
with
> a preamp since
> Datalink doesn't even carry the Sensar that the one lady thought we
> have. The 4400 is really ugly and 8800 must be double ugly so I
> thought I'd go ahead and get something better since they have to
> change it anyway.
>
> I got so far as getting an authorization for the SQ SHOOTER up to
the
> preamp part. Voom/Installs Inc. is allowing us $99.00 towards the
> Square Shooter ($99.00 online) which Datalink charges 130.00 for and
I
> agreed to pay the difference.
> I am paying totally for the preamp ($58.00 online). Why, now is
there
> a friggin' issue with the preamp
> and Datalink when Installs Inc. alraeday said that I could have it
at
> my expense. I now cannot get
> Datalink to schedule my SQ SHOOTER install over the preamp issue.
> Anyway, BEWARE OF CHUCK and thanks for listening. : )
------------------------ Yahoo! Groups Sponsor --------------------~-->
Make a clean sweep of pop-up ads. Yahoo! Companion Toolbar.
Now with Pop-Up Blocker. Get it for free!
http://us.click.yahoo.com/L5YrjA/eSIIAA/yQLSAA/EyMolB/TM
--------------------------------------------------------------------~->
Yahoo! Groups Links
<*> To visit your group on the web, go to:
http://groups.yahoo.com/group/VOOM/
<*> To unsubscribe from this group, send an email to:
VOOM-unsubscribe@yahoogroups.com
<*> Your use of Yahoo! Groups is subject to:
http://docs.yahoo.com/info/terms/