S
Sneaky John
Guest
Original poster
Ok, now I guess I get my turn to give my opinion of the install I was
supposed to have today! My wife took today off so we could get the install
today, they guy gets there and I guess goes out and tries to find out where
he needs to put the dish up. He comes in and tells my wife that he can't
get a signal anywhere. He says that the two story house (which is 2 houses
down) is in the way and won't allow for a clear view.
My wife calls me and tells me what the guy says, I ask to speak to him
and she put him on the phone. He tells me the same story, I ask him if he
tried to put it at the highest point of the roof, he says that he can't get
a good view there. I tell him that I can't believe that their satellites
are so low in the horizon that this is an issue. He then tells me that this
has been a problem before and in fact had this problem with the house just
before mine. This kinda raised a flag with me.
Once I get home I ask my wife what size dish he brought, she said that it
was a small round dish that looked smaller than my DTV dish. This wasn't
supposed to be what they brought, in fact I had confirmed it twice with two
different reps....that I would be getting the 24 inch dish, but obviously I
didn't get it.
I call VOOM and after being transferred around several times, the guy
tell me that he can't get ahold of the installation dept because they are
very busy. But would have a manager call me anywhere from an hour to
sometime tomorrow. But he would go ahead and set me up with a new install
and would have to wait approx. another 7-10 days.
Not trying to bitch or anything, just really confused on how a company
can have so many horror stories on their installs?!?!?!?!? And also curious
if this sounds like a dish problem, installer problem, or are their sats
that low in the horizon that something as simple as a two story hour, two
houses away would block the view?!?!?!?!?!
John
'Understand your limits, but never limit your understanding'.
www.wing-chun.us
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supposed to have today! My wife took today off so we could get the install
today, they guy gets there and I guess goes out and tries to find out where
he needs to put the dish up. He comes in and tells my wife that he can't
get a signal anywhere. He says that the two story house (which is 2 houses
down) is in the way and won't allow for a clear view.
My wife calls me and tells me what the guy says, I ask to speak to him
and she put him on the phone. He tells me the same story, I ask him if he
tried to put it at the highest point of the roof, he says that he can't get
a good view there. I tell him that I can't believe that their satellites
are so low in the horizon that this is an issue. He then tells me that this
has been a problem before and in fact had this problem with the house just
before mine. This kinda raised a flag with me.
Once I get home I ask my wife what size dish he brought, she said that it
was a small round dish that looked smaller than my DTV dish. This wasn't
supposed to be what they brought, in fact I had confirmed it twice with two
different reps....that I would be getting the 24 inch dish, but obviously I
didn't get it.
I call VOOM and after being transferred around several times, the guy
tell me that he can't get ahold of the installation dept because they are
very busy. But would have a manager call me anywhere from an hour to
sometime tomorrow. But he would go ahead and set me up with a new install
and would have to wait approx. another 7-10 days.
Not trying to bitch or anything, just really confused on how a company
can have so many horror stories on their installs?!?!?!?!? And also curious
if this sounds like a dish problem, installer problem, or are their sats
that low in the horizon that something as simple as a two story hour, two
houses away would block the view?!?!?!?!?!
John
'Understand your limits, but never limit your understanding'.
www.wing-chun.us
[Non-text portions of this message have been removed]
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Now with Pop-Up Blocker. Get it for free!
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