RE: [VOOM] Re: Is the VOOM billing group really this dense?
I think the appropriate response would be to inform the customer of the risk
that funds may be held for up to 72 hours on the pre-authorization even if
the pending charge comes in also. If the customer accepts that risk let it
be. I know for a fact that my bank's system is intelligent enough to get
beyond that, and that I don't let my balance get so low that it would be an
issue. The current policy left a customer who is completely aware of how
credit cards work (I own 3 businesses) baffled and confused. I can't
imagine if an average Joe called in to setup billing, but then how many
"Average Joe's" are using VOOM so far?
Chris Green
-----Original Message-----
From: dragonldy_mom [mailto:dragonldy_mom@YAHOO.COM]
Sent: Wednesday, August 25, 2004 12:23 AM
To:
VOOM@yahoogroups.com
Subject: [VOOM] Re: Is the VOOM billing group really this dense?
There have been customers who have experienced difficulty using debit
cards w/Visa, MC logos, some don't.
No one has been double billed because of using a debit card. What can
happen is the hold and billing over lap for a short period. This can
make it appear as if there has been a double billing.
Rainbow has decided they want stand alone major credit cards. The
CSA's must follow procedure.
If a customer choses to with hold information about the debit card,
and it causes problems for them down the road. Rainbow can not be
held responsible for this choice.
--- In
VOOM@yahoogroups.com, "Chris Green" <cgreen@g...> wrote:
> I contacted VOOM to update my billing credit card after switching
banks and
> was informed that I can NOT use a visa debit card and must use a
normal
> credit card. This is news to me since as far as they are
concerned there
> is no difference between them at all. Their claim is that there are
> glitches with debit cards that cause the pre-authorization to show
up as a
> charge and then people get two charges. If this is the case, it
would be
> the case with a credit card too. I am absolutely baffled at their
ability
> to turn what should have been a 10 second phone call into a 15
minute
> runaround with no resolution.
>
>
>
> *dazed and confused*
>
>
>
> Chris Green
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