On Motorola equipment, the first and usually only thing to do is unplug and replug. If the problem is in your receiver, it will repair itself in 20 minutes. If it's not, it won't repair itself until the provider repairs itself. Trust me, you can drive yourself crazy trying to get Motorola receivers to work when they don't want to.
Motorola is a perpetual beta. If you think we're having fun now, wait until we get to MPEG-4 or WM-9 or something else that NOBODY'S ever done.
By and large, it's worth it. The Trip Counter is under System Setup. BTW, Sean, thanks for smiting those trolls on the PQ thread. I hope they stay smote.