What if Voom would do this for the people that are unhappy or upset with PQ, Box Problem's , Just everything that you or someone might not be happy with, ( But you would need another service provider ) I think Voom should let the ones that are not happy at the moment to turn off the service until they get it to were thing's are working right and the PQ looks better, Like say $5 a month for you to keep there box and their Sat but not have a picture , I think it would be cheaper than canceling and having Install Inc... come out and take your equipment , It has to cost $60 for them to do that or something around there.