Where is my darn guide info!!

[gshick]

Hey guys.

Got the update yesterday on one of my recievers. Since then, nothing but (no info) in my program guide. Did a reset of the receiver, it said it was downloading pg info, then I get the same thing, no info. Anybody have any ideas for me? Also tried unplugging the receiver. Same problem.

Thanks
Gregg

 

[smodak]

Hey guys.

Got the update yesterday on one of my recievers. Since then, nothing but (no info) in my program guide. Did a reset of the receiver, it said it was downloading pg info, then I get the same thing, no info. Anybody have any ideas for me? Also tried unplugging the receiver. Same problem.

Thanks
Gregg

Same Here. No guide since yesterday. I am on 7.26.

 

[smodak]

Same Here. No guide since yesterday. I am on 7.26.

I just called Voom. The Rep said that they just started to receive a few customer complaints about the guide. She said that she is going to escalate the issue, took my cell phone number and promised me to give me a call once they understand what the issue is.
'til then, I guess we are outta luck! I would advise everyone having the guide "no info" issue to call Voom and let them know about it. This may help them identify and fix the issue.

 

[Sean Mota]

Did you guys try unplugging/Plugging the unit? and then do not touch the remote for about 10-20 minutes.

 

[smodak]

My guide is finally back. Don't know how. Was out for couple of hours, came back and checked, it's there. No calls from Voom though. Anyway, I am happy that it is back!

 

[Couch Patato]

My living room rec. froze up yesterday about noon & I still don't have local info.13 hours later. There def. is a bug in the new software. Sat. info takes about twice of a little more to show.