Who do I need to talk to at Dish for this issue?

[Tugboat]

As of a few weeks ago I've been unable to access on-demand from my receivers. I contacted dish and after a few calls they decided the issue wasn't on their end and to contact Time Warner. I contacted them earlier this evening and after going around in circles for an hour, they transferred me to a network specialist. He was able to determine that dish is not allowing my IP address to access their servers, so he switched me to another network and assigned me an IP address from that network. After resetting my connection, the on-demand was working like a charm (okay, as well as it can from Dish receivers). He was unable to leave me with that network and address, so he switched my back and I lost access again.

So here's what I was told to do. It seems the IP address I get from them is from a block of addresses they just got. Those addresses are from either Europe or Asia and were made inactive for 6 or so and then transferred here to the States and given to Road Runner. It seems Dish isn't up on things as they are still blocking these addresses assuming they are from a place you shouldn't be streaming to. They need to open up the address range: 198.72.xxx.xxx w/subnet 255.255.0.0 and all will be well. The only issue I have is I don't know who to contact at Dish

Any help on who to contact would be nice. I'd really love my on-demand back.

Thanks!

 

[gokartergo]

Contact one of the DIRT members.. They will now who to contact.. When they are online.. They are in red down at the bottom.. Good luck..

 

[Vagabondwsu]

Tug all Cable ISP's have to juggle their IP's for security reasons, and they wont tell you when the do it to try and spike leechers... so when this problem occours ask your isp to reset your IP to a proven static or floating ip, ANY and ALL ISP must do this for their customers (Means you might be without internet for a couple days while they fix it) And whatever you do can ask for a stateside or static ip they are required by FCC regs to provide that. And yest Dish needs to block provided IP's from foreign countries due to Copyright agreements..

 

[Tugboat]

Tug all Cable ISP's have to juggle their IP's for security reasons, and they wont tell you when the do it to try and spike leechers... so when this problem occours ask your isp to reset your IP to a proven static or floating ip, ANY and ALL ISP must do this for their customers (Means you might be without internet for a couple days while they fix it) And whatever you do can ask for a stateside or static ip they are required by FCC regs to provide that. And yest Dish needs to block provided IP's from foreign countries due to Copyright agreements..

The problem is, these IP addresses aren't going anywhere. They are now assigned to So Cal and other areas. They don't do static IPs, and each time the IP was release, I was given another from the batch. Since the range used is 198.72.XXX.XXX, that's rougly a million addresses that would not be able to access on-demand.

 

[MattG@DISH]

Speaking with OP in PMs.

 

[navychop]

Speaking with OP in PMs.

Well, please share results with the rest of us.

 

[MattG@DISH]

For now, the issue is being looked into further. The OP can share any results once we have more info