I recently moved and have been having freezing/pixeling issues ever since. The installer was a contract, not Dish, employee. He had to run 100' of coax from the dish. After the installation and subsequent issues, Dish sent an actual employee who found several errors that the contract guy made. (Unapproved connectors, missing splitter, etc.) After the "repairs", the Hopper tv seemed solid, but both Joeys were still freezing. One Joey is about 30' and the other 40' from the Wireless Access Point. The one that is 40' away shows a signal level of 62-70 while the closer one is 54-63. Both signal strength levels bounce around and both are extremely sensitive to the Joey being moved inches. Another Dish employee spent two hours here yesterday moving the Joeys and WAP, trying to peak their signal. Nothing helped with the freezing. Both Joey tv's freeze at the same time and their signal strength doesn't seem to be the issue when it freezes. Tech replaced the WAP, but that didn't help. My home WiFi router is in the same closet as the WAP/Hopper. Separating them within cable constraints didn't help.
Then today, the Hopper tv froze. Hadn't seen that happen since the "repair". The satellite signal level is in the 60's, so that is almost marginal and may be the cause of the occasional Hopper freeze. The Joeys are pretty much unwatchable for a baseball game. The freeze can be a second or two or last half a minute. I'm thoroughly confused and frustrated. Anybody have any thoughts on this??? My equipment was originally installed 18 months ago, so it is relatively new, but never had an issue at the previous house.
Thank you.
Jerry
Then today, the Hopper tv froze. Hadn't seen that happen since the "repair". The satellite signal level is in the 60's, so that is almost marginal and may be the cause of the occasional Hopper freeze. The Joeys are pretty much unwatchable for a baseball game. The freeze can be a second or two or last half a minute. I'm thoroughly confused and frustrated. Anybody have any thoughts on this??? My equipment was originally installed 18 months ago, so it is relatively new, but never had an issue at the previous house.
Thank you.
Jerry