xxx@dishnetwork?

[RandallA]

Give them time, this is uncharted territory for them.

I look forward to working with them and having them help our members where they can.

Now only if we could get a few more Stonecolds for the DIRECTV area from DIRECTV things would be great for all.

So Charlie or upper management finally got it. Satelliteguys can be a great tool to interact with their customers and their CSRs might actually get some needed training here.

 

[MCSuckaDJ]

but I'm hoping we can get a few insider tidbits from them in the future, especially during disputes, etc.

That's precisely the reason employees have been kept off the forums for so long; it's difficult for them to control the dissemination of information beyond their own phone switch and web server.

It is a positive thing in that the company has a more public face and open interactivity with its customers, but don't expect to ever get any more info than a typical CSR.

 

[vash1090]

It also gives more of an open statement that employees aren't prohibited from posting here.

 

[old corps]

I think it's pretty cool. I sent a tweet to the twitter team last night, and the person who replied is one of the new folks here from Dish. Nice to have folks here from the executive office, IMO.

I agee 100%.:up Glad they're here and hope they don't get run off by some of the silly posts re. them being here. We always bitch about the lack of customer service (me included at times) and when an attempt to improve via the forums is made, they get flamed. I haven't read one of those "wrong answer" posts yet and people are pissed 'cause they have the courtesy to identify themselves as E* employees.......... Go figger.:rant:

Ed

 

[Tony S]

Personally, I am glad they are here. I agree that is a good way to build up customer confidence and a good relationship between Dish and its customers. Much better than a lot of companies that just ignore their customers. At least Dish is trying!

 

[TheKrell]

They're also on the dbstalk forums now.

Ha! But they are not on the forum you might expect them: DISH Network Support Forum.