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The only ways you can lose your nets are as as follows:
1) Your account is disconnected for any reason and the CSR has to
re-qualify you.
2) You ask for some other nets besides the ones you are getting and the
CSR sees you no longer qualify for the ones you have, even then, if the
CSR is following procedure they are not to remove them. It is not
their job to do so.
3) A macro is run in CSG (the program that DISH uses for programming and
billing, ie: customer database) that looks for certain ZIP codes with
certain programming codes and the macro sees you no longer qualify.
This is also generating alot of calls because sometimes certain ZIP
codes make it into the macro that should not be removed. This is
because there is a FCC liaison that inputs all of the ZIP codes
into said macro. This is being worked on and should be resolved
soon. DISH does apologize for these errors, but it is not their fault,
really it isn't.
When you call DISH and your account is brought up, all the CSR sees is
what you have right now. Network qualification is a whole other program
that has to be opened and your address has to be typed in, almost like
the "Address Broker" app on the DISH website. The CSRs are not supposed
to do this unless you ask to add networks or you ask what nets you
qualify for. As stated before, even if you do not qualify for the nets
you have, all the CSR is supposed to do is warn you that you may be in
danger of having your nets disconnected. 01/20/00 Late breaking information
The network macro can be run at anytime. It doesn't matter if you call in to make changes or not, they are run through the entire database almost weekly. You have just as much chance getting cut off if you haven't called Dish in a year as someone who calls everyday.....
See: If your DishNets have been cut off
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