I need some help with some answers. I signed up with DISH on Sunday night 12/18. Installer came Monday 12/19. On Tuesday or Wednesday 12/20 or 12/21 I called DISH to cancel as I was unhappy with the service and the misinformation I had received since ordering. I was told there would be a $420 cancellation fee. My husband called pretending to be interested in signing up as a new customer and inquired about disconnect charges and was told it would be $15/mo for 12 mo. ($180). I then called again to disconnect with this information, and was directed to their website with the DHA Agreement, which I had not seen prior to this. It shows a maximum cancellation fee of $420. My understanding, for contracts in CA, is that I have 3 days to cancel for no reason. Can they legally charge me $420 or do I have the right to cancel within 3 days? Help please.
DISH Network Hell
- Thread starter Laurel2667
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Did u sign the dha commitment? U should have been emailed a copy if u did. What does it say as far as cancellation fees?
PM one of the DIRT (Dish Internet Response Team) members that post here in the Forum. Their names appear in red and are shown at the bottom of the Forum home page when on duty. Ray C is currently on duty. View Profile: Ray C@DISH Network - SatelliteGuys.US Forums - America's Satellite & IPTV Source!
The "3 days to cancel a contract" is one of the most misunderstood things by lay-people there is. Some one has 3 days to cancel a contract, but BEFORE completion of the contract. In other words, once the installer comes and installs the service, the contract is valid and, no, you cannot just back out except where the terms of the contract allow. From my days selling cars, I can tell you that a person who signs contracts to buy a car has three days to back out of the sale only before that person takes delivery. The instant the person accepts the keys and especially when they drive off the lot in the new car, the contract cannot be voided, even if the person signed only 4 minutes before he drove off in the new car.
Of course everything depends on the exact details of your particular situation. Did you or anyone in your household sign ANYTHING when the installer came to the house (before, during or after the installation)?
Laddyboy's response is actually what you should do. If there is a resolution to your situation, the DIRT members will find it for you.
Of course everything depends on the exact details of your particular situation. Did you or anyone in your household sign ANYTHING when the installer came to the house (before, during or after the installation)?
Laddyboy's response is actually what you should do. If there is a resolution to your situation, the DIRT members will find it for you.
Ok, I'll be the first....what was the problem??? And BTW, commitment is 24 mos. Cancel now and you pay for the whole 24 months.
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DanB@Dish Network
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@Laurel2667, This is Dan Busa with DIRT (DISH Internet Response Team). I am sorry to hear that you are considering cancelling and will be more than happy to look into your specific situation. Please send me a PM with your account number or phone number and I will be more than happy to help you!
that time of year. Folks decide to make TV changes around the holidays...after all its cold out in most of the US so what ya gonna do but watch TV?
Sales people should know the promos inside & out. If they don't have an answer they should ask someone who does. Never tell someone that equipment is flawless without problems.
My guess is there have been folks getting signed up under false pretenses & info less than accurate.
My guess is there have been folks getting signed up under false pretenses & info less than accurate.
Like an another thread similar, we hear hard complaints, but are never availed the details.
Call me a little skeptical. This is the 2nd "Dish is Hell" type post in the last few days by a first time poster. How did they find this forum so quickly? Spmetyhing smells a bit fishy to me. Look at their profile and there is nothing there.
Pretty easy to find SatGuys with a google search that includes Dish. I think the benefit of the doubt should go to a poster until proven otherwise. Why does it matter anyway? Either the poster is real and the DIRT members deal with the problem or the thread dies and moves to the rear.
So what? Maybe he joined to discuss his old television provider back when he was current with it. He decided to sign up with Dish, had problems, and came back here to discuss them. Doesn't seem like much of a stretch to me.
I think I may have had an account here years before I signed up for Dish. I forgot all about it and noticed when I attempted to register and noticed my e-mail address was taken. I'll bet that happens a lot.
I don't know why there have to be conspiracy theories to explain people who are unhappy with their television provider. Virtually everyone I know has a few complaints about their cable or satellite. If that sample size held up on a large scale, this forum would be nothing but complaints.
I'm actually kind of surprised that it is so positive over all, to be honest.
HanoverPretzel,
I think that's what he meant, they joined quite some time ago, not to just make a false post now.....
I think that's what he meant, they joined quite some time ago, not to just make a false post now.....
These situations drive me crazy because I'll bet a lot of this could have been avoided if they would have signed up with the right sales people. Should have gone to a local retailer or come on here to confirm any questions. Signing up from DishStore would have been helpful also.
The $420 cancellation fee is correct. They even have it noted in there sales literature. If you cancel you service you must pay a fee equal or lesser of $420 or $17.50 a month left on your contract. It is also stated in the contract you signed.
There may be some kind of rules about buyers remorse though that may let you get out of the contract. I'm not %100 on that though. I'm still curious to what the reasons for canceling are yet.
The $420 cancellation fee is correct. They even have it noted in there sales literature. If you cancel you service you must pay a fee equal or lesser of $420 or $17.50 a month left on your contract. It is also stated in the contract you signed.
There may be some kind of rules about buyers remorse though that may let you get out of the contract. I'm not %100 on that though. I'm still curious to what the reasons for canceling are yet.
Ok guys enough! this is the second thread in almost as many days where someone comes on for help and gets picked apart! we do not know their situation nor will we so belittling the poster because they were misinformed or did not make a good choice etc... is not in the spirit of SatelliteGuys, Christmas or just basic human decency.
If the OP gave us more details on exactly what happened, the skepticism would not have been there.
Its $17.50 for every month remaining in the contract with a maximun cancellation fee of $420.
The 3 day rule does not apply.
If you want to get out of the contract, the worst thing you can do is to just go ahead and call Dish and tell them you want to cancel and refuse to allow them to help you make things right. As a retailer I talk to customers everyday, and when someone calls to cancel and refuses to give a reason why, or allow us to help resolve their issues, they pay the cancellation fee and thats pretty much it.
For the customers who will give us the oppertunity to make things right, there are many things that can be done to make things right. If you got a bad installation for example, you need to give Dish the chance to make it right. If they send out a technician 2 or 3 times and you have the same issue, then you can make the argument that they should let you out of the contract. Its not always a guarantee, but I have seen this happen.
I just switched telephone service providers at my office the other day. 3 year contract for some T1 lines with a $7,000 cancellation fee. The service didn't work properly since it was installed. Should have been resolved in a few hours, but on the second day I put them on notice that if it wasn't working by the end of the 3rd day I was cancelling my service.
At the end of the 3rd day I wrote them a letter telling them of my intent to cancel their service after I port my numbers back. Luckey for me it was spelled out in my contract that I could cancel due to service issues.
But the fact of the matter is you need to give them a chance to fix your issue before you can expect them to allow you to cancel without penalty.
The 3 day rule does not apply.
If you want to get out of the contract, the worst thing you can do is to just go ahead and call Dish and tell them you want to cancel and refuse to allow them to help you make things right. As a retailer I talk to customers everyday, and when someone calls to cancel and refuses to give a reason why, or allow us to help resolve their issues, they pay the cancellation fee and thats pretty much it.
For the customers who will give us the oppertunity to make things right, there are many things that can be done to make things right. If you got a bad installation for example, you need to give Dish the chance to make it right. If they send out a technician 2 or 3 times and you have the same issue, then you can make the argument that they should let you out of the contract. Its not always a guarantee, but I have seen this happen.
I just switched telephone service providers at my office the other day. 3 year contract for some T1 lines with a $7,000 cancellation fee. The service didn't work properly since it was installed. Should have been resolved in a few hours, but on the second day I put them on notice that if it wasn't working by the end of the 3rd day I was cancelling my service.
At the end of the 3rd day I wrote them a letter telling them of my intent to cancel their service after I port my numbers back. Luckey for me it was spelled out in my contract that I could cancel due to service issues.
But the fact of the matter is you need to give them a chance to fix your issue before you can expect them to allow you to cancel without penalty.
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