Recent content by Anonymous99

I would have frankly preferred this over the gimmick they're pushing with a reliability "guarantee." Then I would have known not to waste my time calling in.

Tell me which is a more accurate/honest headline: "Dish Reliability Guarantee Offers Credits for Weather Outages" or "Dish Offers Customers $0.14 Credit Per Hour of Weather Outages if Customers Call In and Report the Outage." The whole point is that they hide the truth in the details and fine...

That's the whole point of my post. It's an insult and something I never intend to do again.

yeah, this is totally fair. In fact, I think Dish recognizes that uninterrupted service 24/7 is generally not possible. But, I feel like they could just acknowledge a 99.9% uptime and leave it at that without trying to add some gimmick where if you find the 0.01% downtime, and you spend some...

yeah, I definitely don't intend to call again. But the fact that neither you or I will call is the exact reason this whole offer is an insult. If their high value, almost $200/month clients don't find calling in to be valuable, who exactly would?

Are they looking at weather maps to see if you had an actual storm and then taking your word for it if you say you had an outage because the payout is so low? That would also explain the "within 72 hours" stipulation as I'm sure Dish is too cheap to pay for premium historical weather data.

I don't mean to get pedantic here, but the flip side of your rhetorical question is if it's really 100% uptime if it's only up when you need it. Am I paying for 24/7 availability (I'm sure all advertising leans towards saying this) or am I paying for availability when I want to use it (I've...

They must know somehow because they have to confirm the outage before giving you the credit!

Sorry, I find that argument wholly ridiculous. They want to "meter" your service for credits but leave it "unmetered" for charges. I'd prefer the meter option since I should theoretically get a 33% discount right off the bat for sleeping 8 hours a day. Plus, by your logic, they should, for...

23+ year customer here. Had an outage yesterday with a significant storm. So, I thought I'd make use of their reliability guarantee today. I spent 10 minutes on the phone to be credited $3. If they have an outage, why can't they just auto-credit us without having to make us call in for it...

Dish and one of my local channel affiliates have been engaged in a channel dispute for a number of months. Dish has sent me an indoor OTA antenna to pick up the channel, but the antenna isn't strong enough to do so. I've called twice now to ask about an outdoor OTA antenna solution. They...

Thanks, that was my understanding as well. I'll definitely get it in writing first.

The agent on the phone told me that I was grandfathered in at the $7 DVR fee and that my fee wouldn't increase. Was this information incorrect?

I'm thinking of upgrading from the 722k as well. Will there be any changes in my monthly fee of the $7 DVR? I was using the 722k with 2 TVs (one SD and one HD) for a while, but I am only using it on one TV these days. Thus, I don't need anything past the Hopper 3 itself. Do the 722k's...

Thanks guys! Fixed my problem...didn't have it set to Offair as all of you suggested. Can't believe I've been watching my locals in SD for so long when they've been available in HD forever. Now I can cancel my appointment for next week and not have another satellite on my roof! Does anyone...