Recent content by cplater

Unfortunately, the automated system already did it, and the CSR tried it a 2nd time. I'm going to call back this afternoon and see what happens. EDIT: Well, I finally got someone who was able to help. He mentioned that he had been given a procedure for fixing the situation, which included...

No luck! :( I was surprised by a FedEX driver w/ my new access card. You'll never guess what happened when I put it in my R10 -- IT WOULDN'T ACTIVATE. So I waited on hold for OVER AN HOUR! I ended up hanging up and calling 8006959251, and they claimed the systems were "updating." I'm not...

Well I just got off the phone w/ a very nice, and apologetic CSR who tried to re-activate my card two different ways, to no avail. He said to wait for the new access card. He also offered me a month of Showtime for free. Hopefully the new car will be here tomorrow.

I'm still wondering if I should bother calling back, or just wait for the new access card they are sending. I don't think it will fix the problem, but who knows.

OK, I'm really frustrated. I had an R10 installed on Jan 6, and it worked fine until yesterday. The unit worked fine in the morning, but in the evening all of the channels had a message to call extension 711. My first call got me to a guy who tried to "wake up" the access card. That didn't work...