Recent content by derfnoslen@yahoo.com

Of course it's possible that it could of been altered for maintnance or what have you, not saying that it's not. My only point was to call in and send an e-mail. Again, after serveral years, there is a first time for everything, my point is not if someone left a note or not. It's simply because...

There isn't a downgrade fee if it's downgraded within the promotional period, after the promo normal rules would apply.

Well, I should restate that then. There is always a reason for a disconnect, there is always a note on the account showing how it was disconnected. It could of be an auto disconnect, sometimes the system will disconnect an account. If you call in they would be able to tell you what happened...

Don't e-mail us, call us right away. I've never seen an account disconnected by mistake. Had you recently upgraded equipment? Are both rcvr located in the same home? I would just call us for the quickest solution, ask for technical support.

Ok, yeah it depends on when your bill is sent out because we bill a month ahead if you forget to take it off and your bill is generated the day before you call to take it out, the regular price of 12.99 would be billed to your account. If you call to take it off the next day if the promo has...

You can keep it for the length of time and drop it, that's correct. We do hope that alot of customers to choose to keep the programming, we usualy don't fight customers when they forget.

We have just been in high cue for several days now. We are working to improve hold times all the times, the best time to call is early morning around 8 - 10.

There is no way of transfering recording to rcvr to rcvr, if you have a 622, and need it replaced you can put all your recordings on an external hard drive, and then use them on your 722.

Your account is on a disconnect status depending on the acct type.