Recent content by directvchatrep

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    Q/A With DIRECTV.com Chat Rep

    Direct does not want to put out for customer service over chat. Iceberg, you are right. Its not that the chat people DONT want to help you, they cannot because they have access to no tools to assist you with.
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    Q/A With DIRECTV.com Chat Rep

    stonecold I agree 100%. We are there for sales plain and simple. Current customers come demanding answers. We are under threat of being forced to play csr by statistics. Pretty much punished if we don't, while simultaneously having none of the tools or accurate info to do anything about it...
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    New customer very IMPRESSED and SATISFIED with DIRECTV!!!

    Its compression. The E* Signal is more compressed, and relies heavily on the receiver to decompress the signal, thats probably wy you have higher failure rates on E* HD units, because the gpu's are working hard.
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    Q/A With DIRECTV.com Chat Rep

    Hello, I am a Rep that takes chats on the DIRECTV.com Site. I am posting here to hopefully clear up the mass of confusion that takes place every day on this project. And answer any questions you may have. The Chat prompts when you are on the New Customer Page. These reps have "0" system...
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