Recent content by DirecTVTechCSR

YEah... Im not too fond of 2.3 . Its alright, I suppose... but it goes down, every freaking night. ANd it is VERY slow. PPV ordering takes twice as long. It is better than it was when it first came out though. It did take 10 minutes to order a ppv. Now its in the the 2-5 minute range...

I'm not sure on this, however if the unit has not been exposed to the buggy update that went out and caused this mess, it should be fine anyhow. I had a woman today who had two of them, one had been unplugged for 3 months. I had her put that one in the main tv room until her replacement comes...

Hmm. Yeah I think it was down during the day. I work nights, and everything was working when I came in, till around 1am when it always goes down. We did have a lot of calls to do activations that couldnt be done that morning/afternoon Surprising though, when everything went down last night...

Nah... the camc problems are pretty much over, at least any new activations will be fine. There are still a few accounts messed up from the original ordeal, but any new activations will have no problems as long as the systems are up. The last few nights, everything has gone down at 1am central...

Ah, just as Im about to head in to work. I really wish they would get the systems in check. *sigh*

Ah . That would be normal then. A slight delay, switching between satellites. not all models are affected, but most do that.

Just so you know... If you are having this issue, try the "soft boot" Hold your down arrow (on the receiver) and press power, release both at same time. Receiver will reset, and 75% of the time works fine after this. Try it!

Right. I have only been replacing the ones that are demanding it, since after the software is updated the receivers will be fine, and the only thing DTV is out is shipping costs, since we get the old ones back- and I think DTV makes enough in monthly service costs to cover those few shipping...

Sounds like you might have a loose cable somewhere. Yeah the problem with the camc is with receivers that were activated during the period of time when they were doing the original pegasus migrations. A searching, or slow loading problem would not be related to this issue. Its going to be...

This is happening to everyone with a HNS GAEBOA. No ETA. Its trying to upgrade, over and over and over again. Anyone try to call DTV today? Really high hold times. Because everyone in the country that has this receiver is calling us about it. I've been replacing most of them. THe...

LMAO!!! So true, so true! You wouldnt believe how many times I have to explain to customers how the idiot they talked to last time was in fact not a technical agent, and they really didn't need to reformat their tivo's hard drive, when a simple resend would have sufficed. Always...

*sigh* Every day, 50% of my calls are invalid transfers. 75% of those invalid transfers come from Mainbank. The earthquake thing was just something going around amongst the supervisors in my center. Who knows what is going on. Who cares. The fact is, the systems are pretty messed up...

lol, yeah. and what they said too ;)

call the technical dept, Im getting thru there right now - on hold, but not a busy signal anyway. you can call the 1-800-531 5000, and when it asks if you see an extension, press 771, and you can listen to the "Please reset your receiver" message. Not sure what the hold time is. "Extremely...

Just keep trying till you get someone that knows how to get around the system ;). Congrats, David! Glad you're up and running!