Recent content by emkay

I did not mean to blame any individuals. Dish Network policy or lack thereof is probably the issue. I'm not sure whether the call centers I've reached were on-shore. It is a good suggestion to ask for names and IDs. Recall however that one of the problems I experienced was that I was...

I haven't tried the corporate number yet. Thanks for the tip. Regarding attitude: Customer service should be able to provide an acceptable resolution to problems where a customer is unhappy about service or performance *before* the customer gets really p'd-off. I admit to getting upset after...

I have a couple of customer service experiences that demonstrate their lack of professionalism. After bungling up scheduling of the installation of an 811 receiver I ordered, I called and asked to speak to a supervisor. The supervisor gave me his number, set up an installation date, and said...