Hi,
I don't think there is a 416# fo BEV, but try below.
Customer service:
1 888 SKYDISH (1 888 759-3474)
To order ExpressVu: 1 866-801-9995 or bell.ca
try this: go to menu I think is 6-1-1 dish pointing screen, check for signal, and do 'switch check"..on screen this will go thru counting circle up to 38, and if everything is OK both satellites should come-up
good luck!