Recent content by lurch4711

In reference to the consideration of DIY as a "premium channel": According to the Dish website, it is in their "Top 180" pack, not their "America's Everything Pack," the latter of which would be the same as the VaVaVoom package. So not their top package. Their top package only adds on the...

I thought I covered this, but apparently not to some people's satisfaction. At what point did valid consumer complaints being expressed become whining? Is it because to state "whining" will evoke an emotional response from those who see a problem with the service? Is it the hope that the...

According to the customer service manager (see a prior post of mine from yesterday), Voom views the newly added channels as equal to HBO, Showtime, etc. Now, this is probably not truly the case (or so logic would dictate), but they certainly should not have management stating this so blatantly...

<snip> Market share is vital. I really don't think this will be the way to go if the company is to exist in the long-term.

Boy, I sure am getting tired of hearing when customers and consumers complain about something, they are inherently whining. If consumers do not complain, then companies (any of them, really - this statement is not Voom specific) are given free reign to run roughshod over 'em. I guess that's...

I would have been too; however, Discovery Kids is not part of the basic level - only the highest tier, which I would have not imagined. And as I have mentioned, according to what I can only take as the official company position (coming from a supervisor, that's what it should be anyway), any...

I find it amusing to actually state that commercial channels such as those that were added are fully equitable to channels such as HBO and Showtime. I also am amused and annoyed that supervisors will lie to customers in relating their little personal anecdotes to back-up company decisions...

Well, I just spoke with a supervisor at customer service. It was explained to me that the newly added channels are considered to be premium channels by Voom, and that is why they are in the high-end tier. To clarify, I asked, "So Voom views these channels the same as HBO and Showtime?" the...