Recent content by MacPointMan

Cutting Back Charge Backs are horrendous. The initial survey call to the customer is irrelevant now. MasTec is calling all or most of the customers to check on installations. If that customer does not rate the Technician a 10 on all but 1 category you can bet that your customer sat metric is...

I think that DirecTV would benefit more by rewarding its long time customers with more incentive to stay. Jumping ship to save money when the contract is over is typical when DirecTV or anyone else doesnt care about keeping the business. WHo can blame those customers. I surely cant. If I can...

I am DirecTV Contractor and have not received it yet. DirecTV employees and HSP technicians and employees have gotten it nationwide as they have employee accounts with DirecTV. as stated before Contractors DO NOT GET ANY TYPE OF DISCOUNT on their DirecTV service. I'll wait till it comes out...

HR34 SWM Setup Reading what is going on here. The shop that I contract out of does not know ANYTHING about this new DVR. I have been doing some research on it and it seems to be the Base of the WHOLE HOME DVR or the Connected home setup DirecTV is going with. As of now My understanding is...

Cat 5 From your HD DVR to your router. Simply run a length of cat 5e from your HD DVR to your router. There is no need for more expensive cat 6 cable unless you have a Gigabit Ethernet router. The Network Adapters in the DVRs are 10/100 NICs. IF I did your installation or ran a service call...

Wireless DirecTV does not have a Wireless box nor does it have one that has WIFI built into it as of yet. The rumor mill being what it is says that WIFI may be a feature included in the the new DVR. That being said, I would not count my eggs before they hatch. Believe me it would make things...

As a Independent Contractor who does installations of DirecTV I have to deal with customer service on a regular basis myself. I can tell you that DirecTV does its best in the area. Many Customer Service representatives are not 100% informed on the capabilities of the various system / systems...