Recent content by MarkL@DISH

  • WELCOME TO THE NEW SERVER!

    If you are seeing this you are on our new server WELCOME HOME!

    While the new server is online Scott is still working on the backend including the cachine. But the site is usable while the work is being completes!

    Thank you for your patience and again WELCOME HOME!

    CLICK THE X IN THE TOP RIGHT CORNER OF THE BOX TO DISMISS THIS MESSAGE
  1. M

    Hopper with Sling software version - DIRT?

    Can you PM one of us? We can look at your equipment and walk you thru the steps to manually upgrade the softwear if necessary.
  2. M

    Hopper with Sling software version - DIRT?

    Hello Sourdough. The Hopper/Sling softwear current version is U2.31 (released 3/17) and S5.44 (released 1/17) Do you know if you're using the new UI? The black one? Also there have been timer issue when the guide was updated. timers had to be re-set as previous timers weren't recognizing the...
  3. M

    Game Finder broken

    We're not showing an issue with Gamefinder on the Hopper 3. Are other types of searches working?
  4. M

    Missed recordings, no trace of event even in Skipped

    Gregleg, they guide was updated. Sorry to read you've missed some shows. Double check Dish Anywhere or stream them on the Hopper to get caught up. Some timers were not recording properly. To correct this delete the timer and create a new one. That should resolve the issue. Nothing major with...
  5. M

    Odd 4k channel 540 issue.

    Nothing more can really be done. I'm sorry. Our tech opps dept reviews the issues as they're reported and address them. Please private message me with your receiver number and firmwear of the Hopper and Joey of the to be sure I have the information listed on the report.
  6. M

    PTAT time messed up

    Good evening. We apologize, some subscribers have had and issue with PTAT due to daylight savings time changes. It is a know issue and being addressed and should be resolved soon. You may need to set up manual timers for your recordings to be sure you don't miss any of your favorite programming.
  7. M

    Odd 4k channel 540 issue.

    Hello Derg. The 4K content is pretty amazing. They did an awesome job. Most of our customer have had no issues with the viewing or playback. A few had issues have been reported with sound due to surround sound systems and a pass thru issue that were mostly resolved with their sound system...
  8. M

    Does anyone know anything about this receiver?

    Doesn't like DISH equipment. It's possible it could be an over seas affiliate, but we don't have access to info on out of the country equipment.
  9. M

    Returning Joeys

    When returning equipment, we'd like them returned, but it's not required.
  10. M

    Contacting DIRT

    My cover is blown by the boss. LOL Different name is used to prevent FB stalking. But Marek is the Polish spelling of Mark, truth be told. The cool name I should have had but Mom didn't want it.
  11. M

    Can I remove the drive from my 622 and use it as an external drive if I have to replace the 622?

    Hello Judy. We're sorry to hear you're having a problem. The drive inside the 622 can not be removed. If it's functional, you can transfer recording to an external hard drive and use that with your replacement receiver. http://www.mydish.com/support/use-ehd For the specifics.
  12. M

    Looking for ways to cut costs

    Hello Peggy. RSN's are in the 120+ and up packages. Some customers just add that package for their sport season, and switch to another package when their games are over.
  13. M

    BBC America 4K looks great! Planet Earth II Premier

    OMG right? Like lava in your face. It's amazing!
  14. M

    722 Guide question

    Hello tanman. Several things could cause it not to show. Outdated smartcard? Still usable, but may be the G3 not the G4 updated card. Did he change programming the day you came over? That can mess up the guide for a little bit too. Could be a receiver issue or several other things. I'd be happy...
  15. M

    I See Customer Service Hasn't Improved

    Hello Loubon. I'm unhappy to read you didn't have a good experience on the phones. We pride ourselves on having award winning customer service and I can certainly submit feedback on the last agent you spoke to. As Pay-TV providers, we must increase our prices each year to help cover...
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