Recent content by Rancid1

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    Sleep Mode

    Hehehe.. That sounded pretty good.. you could work for d* tech support.
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    Newbie looking for help connecting to HD channels

    http://www.directv.com/learn/pdf/12429_00_AntennaManual_1D.pdf There realy is no way for any of us to determine weather you have LOS to all 3 satellite locations without being on site. I have a fairly obstructed view from about 3 feet below the parking lot level of my appartment complex...
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    high speed internet through a multiswitch?

    Las Vegas. Personaly unless someone who realy knows the ins and outs, and all the specific details of cable internet and satelite tv, tells me that it would work fine and can provide a reference to why it would work fine... I'm going to stick to two seperate cables and going to ditch the video...
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    high speed internet through a multiswitch?

    I'm getting mine installed (finally got around to it, cox is too damned expensive compared to free... lol) next week also. I had the install scheduled for today, but pushed it back since I don't have a tripod and i'm not paying ironwood $60 for one. Anyway, I have the same dilema with cox +...
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    Directv National Downgrade Day Feb. 28, 2005

    ... Considering the fact that we are sending out the price increase info with your bill (we figure that the majority of subscribers do get a paper bill still and also figure they will open it and take a look to see how much they owe.) I doubt that the majority of subscribers won't know until...
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    DIY Install. Good idea?

    As long as you haven't had big weather problems in your area (If the order goes through DirecTV) then it's usually 1-3 business days including saturdays. Hope your expierance goes well.
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    direct tv internal installers

    That's what i've heard from a couple of my supervisors, the biggest complaint from the tech reps, was that there were way too many installers doing everything from opening the equipment and leaving, to pounding gaping holes into the customer's walls. So we bitched enough to get some changes...
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    Directv National Downgrade Day Feb. 28, 2005

    Now as a directv csr myself, This is a bit closer to my feelings on the situation than "WE DON'T GIVE A SH**" which was mentioned earlier. I personally care and try to make each and every customer I talk to have a pleasant experience. On the other hand don't call and start whining to me...
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    CAMC errors, DirecTV System Failure Update

    That's no surprise! STMS is the most stable, easiest, most efficient, fastest system that we use day to day. And why are they getting rid of it? To make us over-joyed with apology to our customers! So we can pick up the slack where the IT guys left off! I'm sure you can come up with just as...
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    HUGHES GAEB0 and GAEB0A update!

    It's handled through OMS and as far as I know (Correct me if i'm wrong, as i've only worked for D* less than a year) OMS will process the order with the same model IRD for warranty in offers. And whatever is available for warranty out offers. Unless of course you have privs to order specific...
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    D* tv vs Time warner cable

    I don't know weather to envy all that have the cash to purchase a HD setup, or just be satisfied that I'm not going through any withdrawls since the only HD i've seen in person was at best buy and at CES+every other major convention here in vegas. Then again... If I had a HD monitor i'd just be...
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    Directv activation

    Everything is back up and running, slow.. but running. Well it was last night when i left at least. But you will have a hell of a time getting through since customers are still calling in to get their camc horror stories resolved, and now we have a widespread issue with the HNS GAEBOA ird...
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    Local HD offered in Atlanta

    Hey, I resent that statement. Oh no, wait a minute. No I don't, I find myself thinking the same thing every day. Maybe 1/3 of our reps are idiots the rest are split between people who just are less informed but genuinely want to help. And computer geeks like myself, who end up giving a...
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    CAMC errors, DirecTV System Failure Update

    Jesus, you mean I was right the whole time? I called 4 or 5 'walkers' over to inform them that any changes made around the time frame of 01-05 through 01-07 had been lost in what seemed to me like a backup copy of the camc database. Two of them told me flat out no, that's not it. The rest...
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    How to request Directv programming?

    Yep :P Now it's your duty to go out and inform everyone how wonderfull this channel is and have them all call D*! Hehe.. Just a FYI... You can call with any concerns or requests and there is a field in our main program to enter your comments/requests whatever they may be. So they don't...