Recent content by Rocko Willis

  1. R

    Reviews and Suggestion.

    My question for you is this... why buy all that when you call Direct TV to set up an account and system it is provided for you for FREE? Are you running 5 or more lines (coax) into your house? If you are not then you do not need the 4x8 multi-switch... It never fails to astound me how people...
  2. R

    Proper grounding of pole mount?

    NEC is a guideline and not a law per sey... Tne NEC code guides State, County and City Electrical Codes... It is up to those Agencies to set the laws... As a Direct TV installer I normally run my dual cables guide/ground wire from the back of the dish to the gound block, then the ground block...
  3. R

    Upgrade Questions

    Actually... DirecTV generates all workorders for Installs... That's a contract issue. Any company that makes a sale or whatnot has to call a specific phone number to request the WO be generated by Direct TV... THEY put the Ka/Ku Ant on the WO. And yes... No Ka/Ku Ant on the WO you are not...
  4. R

    Upgrade Questions

    This is only true if the customer does not have the 18" Oval Triple-Sat Antenna. I know I am an Installer. HDTV can be recieved by the customer by either the Oval or the new Mutli-Sat Ant. If the customer already has a Triple Sat Ant. he/she may or may not receive the new Ka/Ku Ant. If they...
  5. R

    Interesting Call to Retention...re ST

    It is not uncommon to hear this. Several of my customers (people I have installed for) have asked the same questions. Just a couple of things to remember about DirecTV... #1. The regular, everyday CSR's (Customer Service Rep) is limited to what freebee's they can give away. They will help...
  6. R

    Question About Family Pack, HD & Sports Pack

    Glad to hear you liked the switch to DirecTV... As an installer for DirecTV I would like to welcome you to the DirecTV Family. Enjoy! :D