Recent content by TheDishNetworkInstaller

I just got off a company conference call and Directv has decided to slash the number of upgrades till after the stock trade to show a bigger profit so Liberty takes the current offer of DTV stocks. The company I work for says that upgrades can only be 8% of total work orders. What this means...

No if the installer use an adapter he can and should be fired. The 18"/Multisat poles don't have the stablitiy to hold the new HD dish. They have to use a larger dia pole and longer by about two feet. The pole needs 3 1/2 feet or better in the ground (frost level or deeper) and a concrete...

Well I did some more talking with a couple insiders at Apex and a Team Leader at Premier. Seems there not taking this phone line BS from D* very well either and it boils down to this. It sounds like D* CSR's are ignoring techs and activate the PPV function on the receiver even if the tech tells...

You don't, you make sure the pole has 2 1/2 to 3 ft below the ground (or frost line deep) and at most 3 ft above to support the dish correctly as well as at least a 100 LBs of concrete in the hole. D* install guide states 150 LBs. I dig a 3ft x 8in diameter hole and fill it with concrete after...

Want to try again? Call up D* to activate a DVR with no phone line connection and state that directly to the CSR while activating. You'll get a supervisor put on the phone stating either figure out a way to get that DVR hooked up to a phone line or remove it and place a basic receiver in its...

Ouch!!! Glad mines a $1.25 at most. Cable bills tax is almost 10% and all I have is HSI.

Which dish was LOS? Did the installer say, and tell you what was in the way? These guys are right a 5 LNB dish should work just fine in the 3 LNB dishes place providing the 3 LNB dish had at least 10 degrees clear to begin with. FWIW I wouldn't remove the existing dish either, at least not the...

Hmm then why is every other HSP telling there Installers the same thing starting about the same time. Something came down from D* about phonelines. Have to disagree. If they suddenly mandate phone lines to every receiver instead of the main which is what it was originally and are going to start...

What browser are you using? Mozilla/FireFox don't render Dishes site very well and its by design. If your using IE your security settings may be two high or you installed the stupid patch MS released to get around a patent litigation on the way controls are used/activated on a webpage.

They can be bought at Wal-mart for about $24.99 (think thats what I paid for mine).

Chill out? Please. I'd post more but then that would be off topic.

If the meter never says found, you have the wrong settings on the dish and are pointing at the wrong satellite. You need to plug the zip code into the setup screen on the receiver and get the correct settings. Then you need to make sure your mast is plumb both ways. Use a torpedo level to level...

Caller ID is a totally separate technology from the technology POT's providers use to track your phone calls. And since most call centers are right on the back bone they have access to the same tracking information and no its not illegal as there not bypassing the Caller ID technology and are...

I have a box of that stuff and honestly have never opened it because here power is normally on one side of the house, phone on another. It would be nice if all services were all in one place but it really very's from house to house where the services enter. Newer houses have power, gas and...

The reason they want the receivers hooked to a phone line is to be able track it. Use the Caller ID to prevent account sharing. To make sure all pay per use events get reported to D*, and last but not least hope you'll get the urge to order a pay per view. Simple as that. The software updates...