Recent content by TommyF@DISH Network

  1. TommyF@DISH Network

    722k ext HDD fix yet or ever?

    Unfortunately we don't have an ETR at this time for it. They are still collecting feedback for the issue though. The feedback requested is the model of the hard time, time and date this was noticed, and if you get any pop up messages.
  2. TommyF@DISH Network

    Bug Report - H3 U343 Game Finder App. Not extending timer by 60 minutes anymore

    The reset would be your usual red button reset for the Hoppers. That's all we have at the moment though, I will include the feedback regarding DISH anywhere and that it looks fine on the tablet.
  3. TommyF@DISH Network

    Bug Report - H3 U343 Game Finder App. Not extending timer by 60 minutes anymore

    I checked and couldn't find anything on if that is normal function now or not, so I will get it sent forward for additional review. This sounds related to a known issue of 'info not available', which has been escalated already. No other information is available other than the possible...
  4. TommyF@DISH Network

    Replacement Remote

    As KAB said, we should be able to get a replacement sent out. If you need to purchase one, I would also recommend the store page on our website if eBay or another retail site doesn't work out. Just send me or one of my co-workers a PM with the account info and we'll get that taken care of.
  5. TommyF@DISH Network

    DIRT question / help - Current hopper limit?

    I can look into that, yeah. Just send me a private message.
  6. TommyF@DISH Network

    DIRT question / help - Current hopper limit?

    Sorry, I did misunderstand the original post. Our typical installations are 2 Hoppers or HWS and 6 Joeys leased, however there is no specific limit currently. Additional Hoppers would just have to be purchased.
  7. TommyF@DISH Network

    DIRT question / help - Current hopper limit?

    Hey everyone, just wanted to chime in. Currently our only supported installation for the Hopper 3 is 1 Hopper 3 (purchased or leased) and 6 Joey's per account. While other install setups may work, that is currently our only supported setup. As others have mentioned, you can use EHDs for...
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