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  1. O

    One unhappy and frustrated camper (long)

    smallcombe?
  2. O

    Disgruntled VOOM Employee

    Like I said when I cancelled my service and had billing trouble. The CSA's were the nicest bunch of useless people I have ever met. And it wasn't there fault, they weren't allowed to solve anything.
  3. O

    Not good...

    All of this still indicates to me that I need a good OTA no matter who is supplying my HD. At least then I will get some bandwidth for a few shows. Of course, until all the subs eat up the network bandwidth. I'm glad I had HD for a couple years. At least w/the old PBS stuff I know what HD...
  4. O

    Does D* brainwash it's subscribers?

    A lot of sets accept 1080i, but my understanding is that they actually procerss 540 to 540p to cheapen the deinterlacing costs.
  5. O

    Save me from the darkside ;)

    I went from voom to cable, but cable still does not have many of the OTA channels available and, stupidly I think, they don;t have an OTA tuner on the HD box. They do have an HD PVR rolling out. I have a MyHD 'cause I like to get all of our local OTA content and sub's when available...
  6. O

    If you cancel, watch your CC

    Well..., Sean was kind enough to send some emails and even he got no response from anyone. I called VOOM again today and they said they see the problem, my credit card has been "unassigned" from the account. Whatever that means. I asked her why no-one had told me about this over the past...
  7. O

    A final cry for help from a Voom subscriber soon to be forced into cancelling.

    How can you possibly say that the antenna install would be $2000? That's ridiculous. This isnt evolving technology, antennas have been installed like this for decades.
  8. O

    A final cry for help from a Voom subscriber soon to be forced into cancelling.

    Why did they say you needed 2 poles? guy wires?
  9. O

    Why stay with voom? Get HD DirecTV Tivo!

    I was talking about D*, is that what you're referring to DVLOS?
  10. O

    Why stay with voom? Get HD DirecTV Tivo!

    I had heard there might be a MPG4 rollout?
  11. O

    Why stay with voom? Get HD DirecTV Tivo!

    I was thinking of getting this unit, but I was unsire if it would handle any changes coming in October w/the larger HD rollout.
  12. O

    If you cancel, watch your CC

    I sent an email, Mcafee didn't like your address, let me know if here if you don't get it today.
  13. O

    A public thank you to Wilt and Lori for their help!

    I'm going to email him about my CC problems. But if you have to email someone (Wilt) w/a $1,000,000.00+ yearly package to get low level things done, then you can see why Dolan just got a raise from $500,000 to $1,000,000.00+ and why VOOM needs some real internal adjustment.
  14. O

    If you cancel, watch your CC

    They actually called BACK. In about 20 miutes. But they called the wrong phone #, even after I specifically gave the guy my cell phone . Anyway, she said she would escalate it to the escalation manager. Do you believe that. So here we wait some more. She was very kind, but could do...
  15. O

    If you cancel, watch your CC

    Still..... I have been told over and over that this will be paid in the next few days and it has not. I spoke w/Walter Hayward (if that's his name) this AM and he told me to call back after 8:30 pacific to speak w/the billing department. I told him this was unusual, but he said I could speak...
  16. O

    Cancellation Questions

    I asked them to disable the box when I cancelled and used the phone date as the date of disconnect.
  17. O

    Cancellation Questions

    they pro-rate the month you cancel, but they charged my CC 5 weeks later anyway and then said I would have to wait 6 weeks after that to get it back.
  18. O

    quit voom in june still being billed

    Carbo, you will not see your money for 6 weeks at least
  19. O

    If you cancel, watch your CC

    Well, last week they said they would escalate and get a call back on WED, no call back. Called yesterday, asked why they didn't call, she said that corporate should have, but would not give me a number to call corporate. Took another escalation order AT LEVEL 4 (guess that's the highest)...
  20. O

    If you cancel, watch your CC

    You've got to be kidding, oh... you have 4 posts, just wait around. We don't hate the service, but the billing, install, and CSR issues are just silly.
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