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    stuck on installation menu

    It's been a while since I had to trouble shoot Voom STDs, but it may be possible that you have to re-verify Voom. You would do this thru the same page that you scan the channels on...I believe the option to verify is # 7 or 8..., since the box doesn't work anymore anyway, that is certainly...
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    No charges for those w/ outstanding service calls?

    Don't wait Given Voom's history of the left hand not knowing what the right is doing, don't wait for them to resolve this on their end. Save the e-mail, make a printed copy, call in and deactivate your credit card, if you haven't already done so, inform your credit card company not to...
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    Help with locals scan

    rf info When VOOM was active, I received Los Angeles channel 13 with no problem. After VOOM went off the air, I cannot receive 13. I have rescanned, and have a large OTA antennae; all the major LA stations have their signals sent from atop the same mountain. I've tried with and without the...
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    Attention VOOMers switching to cable!

    Thanks [Spa, I went through that when I first set my system up. There is an obscure setting on my Sony rcvr which allows it to accept EITHER a designated digital input or an analog input. My STB would automatically switch from optical to analog if I tuned below 100. Took me awhile to...
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    QUICK POLL: How long have you had HDTV?

    Chronic I just got back from the Doctors and he said that I've had HDTV long enough for it to be considered a chronic condition. Two years in Feb and still can't shake it. :D
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    Attention VOOMers switching to cable!

    5412 ? Not sure if that was a typo or not, but it should be 6412. As far as problems go, if you ask comcast they will tell you it is top of the line and there are no problems. Everyone else seems to disagree. For myself, I have had very few problems with it. My only grip so far is that I...
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    One last Voom statement?

    Clueless No offense taken by me, I agree, most CSR's I've spoken to are clueless. I've been clueless quite a few times myself. Let me see if I can clear up the invoice issue. Previously, your invoices were automatically billed one month in advance. The last invoice will not be...
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    It's yours

    Lost locals Did you check to see if the system hid them on you? (Voom button, green button once, local channels. Make sure that there are no black hidden box's on the stations that you are not getting. Also, try rescanning several times a day, local stations have a habit of lowering there...
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    Pure Speculation

    Time frame I would call every couple of days. I'm still not sure when the final invoices will be sent out. And remember, it can still take quite a while for credits to show up on you credit cards if that is how it is going to be credited back, not saying that that will be the case for...
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    Pure Speculation

    BE patient It's entirely possible that they just have not gotten to your account yet. The next time you call, ask if your account is still showing active. There's a lot of accounts that have to be processed and this is going to take some time.
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    It's yours

    When you pulled the diplexer off you should see two inputs now, one for the dish and one for you locals. The one for your locals is the one on the far right hand side. It's also the only one on the box that is not marked. I'm also assuming that you left the ota module in when you pulled the...
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    Pure Speculation

    It will automatically be applied. You do not have to call in to get the credit. At the present time, I don't know about the customers that cancelled prior to shut down. I guess they'll have to call in to see if credits were applied to their accounts.
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    Pure Speculation

    I'm not a lawyer but, it may make a difference if you have a current account or not. If you cancelled your account, did you also void any implied agreement pertaining to the equipment? I'm confused on your statement about becoming a box owner. If you purchased your equipment then you are a...
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    Pure Speculation

    I'm posting this here because I don't want to cause an avalanche on the main page. Today at work, I saw a most interesting thing. Customers that purchased their equipment had credits placed on their accounts that roughly matched the price of their recievers. The more receivers on the account...
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    It's yours

    Every once in a while the receiver will power itself off after a reboot, try pressing the SAT button after you reboot if you still have no power. Also, if you do have any lights on the receiver, red or green, try cyclying thru your resolutions via the red button behind the Motorola door on the...
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    No picture on Voom, please help

    I must be tired, I almost fell for it. But, believe it or not, there are still customers that are calling in wanting to know what happened to their signal. Some were on vacation, some were just clueless. Those are the ones I feel sorry for. Must feel like coming home and finding your house...
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    It's yours

    According to the memo, customers that purchased their recievers will receive Voom's decision on their final statement. Unfortunatly, that's all I have for now.
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    It's yours

    Stirring the pot I like how there are no gauarantees that disconnecting the sat dish will stop the kill signal Guess that means they plan on having all the local digital stations send it out for them, OTA? LOL Lob I love how you decipher things. I never said that there are no...
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    It's yours

    Kill signal No, Ilya, there was nothing mentioned in the memo about the kill signal or disconnecting the receivers. Soon we will be closing out your accounts, when we do that we create a disconnect work order. When that work order is completed your box is automatically sent a kill signal and...
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    It's yours

    Who's who Your statement sounds more like something that Dragon would say.
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