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    Bad Direct Tech Experience

    Oh I am..........I have been on the phone with D* 4 times in the last two days......sometimes I think D* is almost as bad. Their phone system has hung up on me on every call except the last one. The last "cancellation specialist" told me that she would have a regional manager call me and that...
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    Bad Direct Tech Experience

    A couple of years ago I had a very bad experience with Direct Tech when they were installing my system. Someone on this forum very nicely privately emailed me the email address of the Northeast regional manager. That's what it took and things worked out fine after I emailed and spoke with him...
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    R10 Question........what happened?

    Yes, I can try that........the other receiver is working fine.......but of course they are on different cables...I'll try that tonight
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    R10 Question........what happened?

    I got home last night turned on the TV and the picture was Frozen. I tried everything, but nothing worked. So I reset the DVR..........now it is coming up with the "Welcome, please wait, powering up" screen and won't go any further.............I tried unplugging it from the wall and waiting...
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    Professional Installers out there....I'm Desperate for Help

    I obtained thru a confidential source (THANK YOU SO MUCH!!!) the email address of the regional DO for Directech.......and wrote to him. He was VERY RESPONSIVE and VERY Disturbed about our installation. It was less than 4 hours later that I received a call from an independent installer in our...
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    Professional Installers out there....I'm Desperate for Help

    Houston.............WE HAVE A SIGNAL!!!!!!!! Well I am on the road and am borrowing someone's computer, so I'll post a more detailed explanation on Wednesday, But I had to let you all know...........I have signals on ALL TRANSPONDERS!!!! A replacement dish and LNB did the trick...
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    Professional Installers out there....I'm Desperate for Help

    Dishjockey, It will help(thanks again), I"m composing alittle note right now.....I've had a busy week at work and its been raining and windy here all week and I just haven't had a chance to do much. I did call the installer back just to inform them that taking the tree didn't do a thing, that...
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    Professional Installers out there....I'm Desperate for Help

    We've actually had Directv for more than 10 years and have always been very pleased with it........and NO THIS IS NOT A HOAX....God I wished it was!!!!!! I think I WILL die of old age (or a fall off the roof carrying this fool dish around or I might even be put away by my wife who is pretty...
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    Professional Installers out there....I'm Desperate for Help

    Well, well.........here's my update...............dropped the tree this morning.......didn't make a damned bit of difference..........signals on 101 and 110 are just a tad bit stronger.......signals on 119 are from odd transponders only...............so the "MOST EXPERIENCED" installer they sent...
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    Professional Installers out there....I'm Desperate for Help

    I agree, I agree.....this whole thing has been pretty entertaining........it would have to be since I'm not getting my "HD" channels and I did buy that big new TV!!!!!!!!!!so I need something to keep me occupied!!!!!! If someone would explain to me how to post pictures here I would let you...
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    Professional Installers out there....I'm Desperate for Help

    Wobbie, believe me this guy couldn't have held the dish on the roof.........he was too scared and was overweight to boot(I was kinda scared he was going to die in my living room the way he was breathing)the tree is quite tall, I actually suggested him holding up, but he said it wouldn't make a...
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    Professional Installers out there....I'm Desperate for Help

    You're right........I guess it doesn't really matter WHAT is in the way, as long as you know something is...............and believe me, we still have some igloos up here........it'll be hard taking down that tree there is still at least 2 feet of snow in the woods.........
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    Professional Installers out there....I'm Desperate for Help

    Absolutely!!!!! You guys will be the first to know the results of the tree falling in the forest!!!!!!!!!
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    Professional Installers out there....I'm Desperate for Help

    Well the expert was out today. He refused to even test a different LNB, said it was very obvious to him that a tree was the problem. He said that the other installers were looking in the wrong direction, that they needed compass lessons. It is a rather tall spruce tree and he said that...
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    Professional Installers out there....I'm Desperate for Help

    Dishjockey, It is Directech.......and yes everyone so far is almost brand new(I've found out waaaaaay more from you guys than their installers know, I have been educating them)......supposedly today we're getting "Their Best Man" out of the regional office......so we'll see. Cliff, it is a...
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    Professional Installers out there....I'm Desperate for Help

    Wobbie........., YES the only thing we're missing are the even's on 119. its the majority of the HD channels that we are missing.......Discovery HD, ESPNHD, HDNet, FoxW and NBCW.(we don't have HBO, but we are getting SHO-HD) There are a bunch of the 400 channels on the even transponders too...
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    Professional Installers out there....I'm Desperate for Help

    I"m in Maine (Far North Eastern, a mile from the Canadian Border) zip=04740. Today I put the dish on a 3 foot pole and roamed around the roof with it while my wife watched the signal meter. About the best we can ever get 110 is 75%(and those channel come in fine). We had the ODD...
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    Professional Installers out there....I'm Desperate for Help

    Thanks guys........you are really the greatest.........I wish you were in my area........okay....so Dragon, how do I post these pictures. I'll take them tomorrow, I really do want you all to see it....... P.S. This is NOT unusual. Living where we do we get the worst service on EVERYTHING...
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    Professional Installers out there....I'm Desperate for Help

    If it finally turns out to be a LOS issue......what should I expect from the installer on Tuesday? That he'll just leave because I have LOS problems or will he try to resolve the LOS issue??? I know this sounds crazy, but I don't know what I should expect anymore????????
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    Professional Installers out there....I'm Desperate for Help

    Hi everyone, Talked with the Installer's headquarters today. They say they will send their best multi-satellite installer on Tuesday.....I specifically mentioned a new dish and multiswitch....the woman on the phone said...."No, we'd sooner think it was the footprint"? !?!?!?! I said...
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