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  • Users: stonecold
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  1. stonecold

    whole home dvr 199???

    I may be that in his account settings swim is not checked. Generally it gets done by oms when the order is processed that swm equipment is to be used and once the installer closes the ticket the swm check mark on the account gets placed. Problem is with out that checkmark OMS will think that...
  2. stonecold


    Remember everyone to crack open a beer to deal with the family but remember dont drink and drive. Have a safe and happy Thanksgiving.
  3. stonecold

    Moving Fees for Hurricane Sandy Victim! Help

    I will say that this would be something I as in former stonecold supervisor would put the customer on hold call a rentention supervisor, do an attended transfer and get the credit applied. Really I could do it my self but probably would of gotten a slap on the wrist for but retentions they tend...
  4. stonecold

    Moving Fees for Hurricane Sandy Victim! Help

    Because you have to had service for at least a 1 year with movers.
  5. stonecold

    Tampa Locals

    Yeah you can get all the major networks from 101. Though if you IN tampa generally a pair of rabbit ears is all you need for HD.
  6. stonecold

    Are signal boosters available for Direct TV?

    Just pay the 49.99 to have the dish moved. It is cheaper and better solution then anything, anyone can come up with.
  7. stonecold

    Do we have anyone like Dirt for DTV?

    I would agree but sadly many failed attempts had gone at deaf ears. I gave up trying I ended up just doing what I could, till the sadest and happiest day of my life.
  8. stonecold

    New Service - different county?

    If the "other" county has locals, you can call into support and they can take care of it for you. Just say you just past the county line and that dtv has the wrong county listed. If they go to edit your service address they will be able to change the county if it is a multi county zip /...
  9. stonecold

    Grace Period?

    Generally you have a 24 hour grace period, a very few number of states give a 14 day window . Cali might be 30 but dont qoute me on that it been so long since looked at retention policy. Best bet is to call retentions it will tell hem in there retention tool, though any agent can look it up.
  10. stonecold

    Nickelodeon HD - Technical Difficulties

    Satellite Germlins, they come from the Kremlin. *name the reference
  11. stonecold

    Install Issues - Need Advice

    1. Work it less work to run 1 cable to central location and then install the swtich and from there run all the wires to there rooms. 2. Amount of cabling used 3. At one point we had customers check connections on the switch which would be hard if it one the roof . 4. appearances it your...
  12. stonecold

    NFL ST Blackout Fail

    Then the price would go up and up and up some more. As the reason why is that the local providers complain that your not watching local commercials that run during the game costing them money. DTV would have to compensate them for that and like everything else cause them to raise the price...
  13. stonecold

    NO HD Locals!

    But I would not sign up till they go live. As those dates have a tendency to get pushed back alot depending on carriage agreements with the local providers
  14. stonecold

    Can't pay your bill? TOO BAD!

    Ok this thread getting silly. What is done is done, the whole point is to say hey while you may have to play a little csr roulette dtv pays people to care. There are options and not everyone is cold and heartless. I know that if you asked the D.I.R.T guys over in the Dish forum they would...
  15. stonecold

    Can't pay your bill? TOO BAD!

    Whole point of my post it for others who may be in the same situation how they can try and handle it so they dont end up in the same postion as the OP.
  16. stonecold

    New customer - AM21 ordering issue

    Yes many DTV people get confused about the AM21 when they get calls from customers. It is because they are poorly trained half the time and simply do not understand it well enough. The reason why the AM21 does not add tuners is that it is doing no actuall processing of the raw digital stream...
  17. stonecold

    Stone Cold

    Yeah 99 is a steal over what they normally charge. Not much has change since a year ago but I checked with one of my peeps pretty much only long term customers are getting it for free and that not always a guarantee these days.
  18. stonecold

    Can't pay your bill? TOO BAD!

    Ok, I am going to post this as what he/she should of done. This scenario assumes the only thing he had originally was 100 dollars due and was a upstanding customer who paid his bill ontime up to the point of his unemployment. If he was customer who had been with us more then 3 years I could...
  19. stonecold

    Sunday Ticket cancellation adventure

    I have to skate carefully around this one but there are a few tricks. 1. Offers are based on a system of valuing the customer. 1a. Basically expect more offers with CC autopay and Premiere/Choice Ultimate then you would the Family package and paying manually. Service tiers and ontime...
  20. stonecold

    Possible Receiver Fraud?

    Well here is what you can do. 1. Call and say you dont have the account number can they look it up by receiver id number. They can and then ask if your mom in law name is on the account. If yes there is a the last 4 of her social should be in the the main screen of there billing application...
  21. stonecold

    Possible Receiver Fraud?

    1. always call emailing is pointless 9 out of 10 times 2. could be a victim of identify theft. call in with her near buy to see what you cant get out of the weenies.
  22. stonecold

    got an upgrade offer email

    The will deal on the comittment you just have to pay. There are some customers who will say but 499 dollar hddvr but get 100 to 150 off the dvr so they get it for 350. They are buying the equipment out right for 499 so no commitment but often you have to twist there arm to even admit that is...
  23. stonecold

    DirecTV's annoying stance on replacements for HDMI issues...

    I could of played csr roulette but I did not . It also helps that DTV never removed my account code so my account code still identifies me as an employee account even though I dont have the free programming. I could of asked for a supervisor etc but I was tired and instead of going 3 rounds...
  24. stonecold

    DirecTV's annoying stance on replacements for HDMI issues...

    Problem is you got a two fold problem. 1. customer with no pro plan - company does not want to spend money on the customer replacement so they put up a fight. But no tech quotas 2. Pro plan customer - from what I hear the tech metric for pro plan techs is how many replacements the sent...