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Thanks for the feedback everyone! We are currently working on resolving this issue.

· Is the issue experienced on both SD and HD? · Is there a specific time of day you experience the issue? · Is DD 5.1 being offered during regular programming on SD or HD? Can you provide specific examples?

Can everyone experiencing issues with KHNL and KGMB please send us your account numbers in a PM? We are looking into this issue and would like to investigate further. Thanks!

Thank you all for providing feedback regarding this issue. The problem has been identified and a fix will be pushed in software version S237. We appreciate your patience and assistance regarding this issue and the fix is coming soon.

We are currently looking into this issue. Can everyone experiencing this issue please post the local market you receive so we research further? Thanks for your help and patience as we investigate this issue.

We are sorry to hear some of you are experiencing issues regarding your Hopper's internet connection and access to applications. To help us identify the problem, we ask that anyone experiencing issues with their internet connection on the Hopper or apps not loading or missing completely, please...

We are sorry about this issue and everyone experiencing problems related to cold weather and Duo Nodes. We have identified the problem and if you are one of the users who is still encountering these problems, please send us a PM with your first and last name, account number and 4 digit security...

If you are experiencing this issue, please send us a PM including your account number as well as the receiver CA ID for the receiver having the problem. Thanks!

All, We are currently investigating this issue and will be working to get this resolved as quickly as possible. If you are experiencing freezing/pixelating at :29 and :59 past the hour, please send us a PM including your account number. If you have multiple receivers and this is only occuring...

If you are seeing this on other receiver models, feel free to send a PM as well. Thanks!

All, We are currently investigating this issue and will be working to get this resolved as quickly as possible. If you are experiencing freezing/pixelating at :29 and :59 past the hour, please send us a PM including your account number. If you have multiple Hoppers and this is only occuring on...

Supported OS/Browser combos Chrome Supported - Windows - Mac/OSX Safari - MAC/OSX Opera Not Supported IE 10 Not Supported IE 9 Supported IE 8 Supported IE 7 Not Supported FF 14 Supported FF 13 Supported FF 12 Supported FF 11 Supported FF 10 Supported FF 9*Supported FF 8*Supported FF...

 Thank you for the escalations. We are currently working on getting this resolved. Until then, please use the Game Finder tool found on MyDish.com and continue to check the Game Finder App on the Hopper periodically as it will be resolved soon.

This issue has now been resolved.

We are checking into this issue. Thanks for the feedback!

There is no longer a $40 fee for archiving (VIP dvrs) but it is $40 one time for a 211/211k/411.

It's automated.

That does mean 3 joeys and a hopper. The max number of joeys you can link to a hopper is 3 but you can get a second hopper and more joeys and you can link the joeys between the different hoppers if you want. Multiple hopper installations also allows you to share the DVR recordings between the...

What exactly is going gray and what are you doing when this occurs?

Thanks!

I would try manually delinking the remote(s) that won't link and then after delinking, try to link them again. You would perform these steps with the remote itself. 1.Press and hold the SAT mode button until all mode buttons light up - the sat light will begin blinking 2.Press and hold the...

You are able to upgrade to a 922 if you are a existing customer, but for new accounts we provide Hoppers.

John, Are you still seeing these issues on the HD version of the Weather Channel? I'll monitor this channel on both 72 and 119 and see if I can duplicate the issue.

I'm sorry to hear you are having this issue with the closed caption feature. What model receiver do you have and what software version? Also, can you give me some specific shows or movies you have seen these issues occuring on so that I can do a little futher research? Thanks!

Thanks for the warm welcome!