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You seem to be missing the point. It is NOT the $20... its the principle. Their equipment failed and they will replace it for "free" with more of their equipment if I pay them to do so. If you rent/lease a car and it develops a defect and stops driving and the dealer/manufacturer offers to...

My apologies Larry I was under the impression that forums were places to express views both positive and negative. I stand corrected. If you don't have something nice to say about your provider do not post here. Got it. Thanks for your wonderful insight and help.

The bill shows equipment rental ..... maybe that is where.

But to argue over leased or rented is a bit pointless as defective equipment, even a leased auto as you suggested, are fixed by the dealer/manufacturer. Routine maintenance and damage incurred by the leaser would paid for by the leaser. This is not wear and tear or damage caused by me. The are...

The bill shows a rental payment. The original lease agreement was for the receivers I was given 10 years ago. There is no such agreement for the newer equipment.

I am not leasing the box I rent it. The bill reflects as much. Leases require a lease agreement to be valid and there is no such agreement.

I rent the equipment..... not lease it..... The bill states as much.

The customer service agent "tried" to get it waived and could not. Offered me the Protection Plan to get it dropped but thats like $70 a year and in a decade I would have used it twice.....a horrible deal for anyone that can do some simple math (like addition) $20 is nothing but it is their...

No they do not and i'll be getting a free whole home dvr upgrade..... so much for the last decade of loyalty.

I arrived home today to find my DirecTV HD DVR will not power on. I have tried all the usual "fixes" and went through the HE77 of the automated Customer Service line and finally spoke with someone. After answering all the same questions AGAIN it was decided that the DVR was dead and needed...