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  1. brittanygarden

    Dish Survey on New Guide

    The HD/SD designation is in the info card. On the channel > Info or Guide > Look to your right
  2. brittanygarden

    Joey 4.0 Upgrade Request

    I got our friendly neighborhood Spider-Man taken care of.
  3. brittanygarden

    Dish Survey on New Guide

    If you are not getting the updates you need, feel free to PM me. We send updates to our business partners every release. If your group isn't getting them, I will make sure that is fixed.
  4. brittanygarden

    Hopper 3 claims H373 is the newest version.

    Happy to take a look. Send me a PM.
  5. brittanygarden

    Joey 4.0 Upgrade Request

    PM me and I can take a look at your options
  6. brittanygarden

    Report your EHD issues HERE!

    We've already opened a defect with engineering for this issue, but the more examples we have, the better. I'm going to PM you to get a bit more info to add as an additional example. Thanks!
  7. brittanygarden

    Report your EHD issues HERE!

    This is fixed in the software we are rolling out tonight. It will be a slow rollout, but you should be good to go by the end of the month
  8. brittanygarden

    Report your EHD issues HERE!

    If you’ve already posted your EHD issues in other threads, please repost them here! Thanks
  9. brittanygarden

    Report your EHD issues HERE!

    Can you elaborate on what you mean by "it disappeared"
  10. brittanygarden

    Report your EHD issues HERE!

    Hi all, If you don't already know me, I'm Brittany, the Manager of Technical Operations at DISH. My team manages the customer and product experience portion of our beta and production software releases. We've received an overwhelming amount of feedback regarding external hard drives, so we...
  11. brittanygarden

    Moving And installation technician question

    Reach out to me via private message and I will cancel it for you.
  12. brittanygarden

    The NOST Network (091-01)

    We are aware and in communication with the provider. Good rule of thumb: If it is slated (you will see the error message you are seeing), then we are working on it.
  13. brittanygarden

    Hopper 3 Version 392 is Here

    We have not completely rolled out 392 yet. If you don't force update, you will likely have it early next week.
  14. brittanygarden

    Hopper 3 Version 392 is Here

    This will be in our upcoming release.
  15. brittanygarden

    Hopper 3 Upgrade Software to vH390

    It was a minor ad insertion update, not necessarily impactful to the consumer.
  16. brittanygarden

    Hopper 3 Upgrade Software to vH390

    Software version
  17. brittanygarden

    Hopper 3 Upgrade Software to vH390

    It's not the same, hence the different numbers.
  18. brittanygarden

    Dish Pathway x 2 Issue?

    Are you using a direct coax connection from the Pathway to the Wally or are you going through a port in an RV (or something similar)?
  19. brittanygarden

    Hopper 3 Upgrade Software to vH390

    We made a small alteration to the label shortly after x.91 began, so that is likely why.
  20. brittanygarden

    What dish network satellites are shut down.

    What is the issue you're experiencing on your Wally?
  21. brittanygarden

    Hopper 3 Upgrade Software to vH390

    We are actively working on a fix for the inability to transfer off of an EHD.
  22. brittanygarden

    Hopper 3 Upgrade Software to vH390

    390 did not go to everyone, but you can force update to 390. However, we are beginning rollout of 391 tonight, which will eventually go to everyone.
  23. brittanygarden

    Manual timer with show title on H3

    We're working on a different process for this.
  24. brittanygarden

    Hopper 3 software version 390 is out.

    Hx.90 brings black screen improvements.
  25. brittanygarden

    No Guide in Bad Weather

    That is odd. Let me check a few things and get back to you.
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