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I have the black screen, not at startup, but within about a minute of startup, or of starting a recorded show or of switching to an app.It goes away on its own within seconds. I have the H3 and an older TV. Also going on for multiple software updates. Since this problem seems to be far from...

The distinction between 'soft' and 'hard' was made by the Dish technician at the time. Take it up with them.

You should reconsider, as it is not accurate.

That's correct. Also, unplugging is not a 'hard' reset. Look in the Diagnostics menu in 'Tools'' for it.

Sorry, the message board did not send me a notification of your post. The 'soft' reset was under the direction of Dish tech support. They talked me through it. It was not just the red button, nor a power disruption. I want to say it involved using the 'tools' menu, but I would not encourage...

A couple of years back, I had frequent, temporary audio dropouts with my current H3, but not permanent. Dish had me do a SOFT reset, and the problem was gone and hasn't returned.

Just got H380 on my Hopper3 yesterday morning and when checking my recordings schedule a bit ago I noticed that a WNBA timer was being completely ignored. I manually restored them, but I wish I had just re-started the Hopper to see if that fixed it. BTW, still getting the brief blackouts...

I was gone for a couple of hours and it was all good when I got back.

Hmmm, not mine. Guess I'll have to wait for a guide refresh.

The guide for 540-04 is not showing much in advance. I checked earlier today and just the rugby match was listed. Now the US soccer match is listed, but nothing later.

What channel?

So the brief blackout on recorded program playback on H3 is still there on 376, and has been since the switch to the new media engine if I’m remembering right. Engineering can’t get a handle on it?

Had the notice for the first time to switch to streaming when a thunderstorm rolled in this afternoon, and I selected it. I did not watch constantly, but I never noticed when it went back to satellite. Is there a way to tell if the program is still streaming or not?

Well, Dish Support did remote diagnostics and a couple of remote re-starts, and the trouble persisted, hence the new Hopper order. So a half hour later I was sitting and thought maybe I should do the good old pull the plug and what do you know, everything is back to normal for now. Just an FYI...

Hmmm, I got H374 last night and got the 311B message on start-up this morning. Hard drive issues, no DVR features available. Dish Support says it's just a coincidence and I need a new Hopper3. I guess so, since no one else seems to be having this problem.

The 'skipping to live' happened to me yesterday on a baskerball game that was still recording. I could navigate somewhat with the back button on the remote but after selecting the point desired it would go to live anyway. Any of the buttons on the info page of the recording resulted in the live...

I’m still getting a very brief black screen within a minute, give or take, of starting playback of a recorded program with H372. But I haven’t seen it so far on a live feed. H3.

Yeah, college hoops is the culprit here too.

Not a chance.

I'm a little annoyed that Seek timers sometimes choose to record a repeat broadcast later in the day rather than the first available episode. I can't imagine I'm doing it wrong, but welcome any advice.

Well I just turned on the Hopper3 tv with the Joey3 tv off and had a blackout within a few minutes. So that must not be a necessary condition. It does always seem to happen shortly after turning on the H3 or after switching to a different program.

I asked because there is a question whether the blackout issue only occurs when both the Joey and Hopper are actively being used concurrently.

Just curious if this morning the J2 is also in use?

So not everyone is experiencing the blackouts? It appears to be an issue with Hopper3/Joey3 combos only? Is Josh reading this thread?