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The past week when we turn the tv and receiver on, we receive a 004 error message, "to change channel press up or down arrow on remote or use guide to select different channel. Programs scheduled to record on the DVR don't as it says lost signal. I have done several reboots, and last night...

Thanks for the name. I may just send him a note. I was ready to forgive and forget, but never getting my promised credit is ticking me off. :mad: Having to call them every month and waste my time isn't making me very happy either.

Hope you got the CSR name and ID number. Check your bill. CSR promises mean nothing!

I am glad you are happy with Dish. My nightmare STILL continues. DN had to return to realign the 1000.4 since it was not locking in on the 61.5 signal. Date was set. Date came and went with no installer showing up. Called DN and discovered the work order never went through. Had another date set...

I was offered $10 credit for 5 months after going through a lot of heck to get locals in HD. And actually I was not offered it. Had to ask. So guess it depends on who you talk to.

Just got my phone bill and realized when the installer came out WITHOUT the 1000.4 he called his office on my phone and incurred a long distance charge. I never use my phone for long distance so know it was him. Plus the date is when he was here. Pretty crappy to ask to use my phone because of...

Must have been the wet snow that caused the signal loss yesterday. Today we had a light fluffy snow, came down fast and heavy. No problems.

I read somewhere not to use Pam. It attracts dirt and bugs. It said to use silicone. someone else recommended WD40 but another said that dried up too soon. So I will try the silicone spray.

It was a wet sticky snow. Just a dusting. So hopefully it won't happen every snow storm we get.

I remember a patient telling me he had to spray his D dish with silicone each winter or he would have problems. I just took the hose and fan sprayed the snow off and all is well. Guess I will need to get hubby to go up sometime and spray the silicone on it. Or look into the heater things. I...

Got the eastern arc installed a few weeks ago. Today had a small snow shower. Snow on the dish. Lost our signal. Never had this problem with dish pointed to 110-119 and 129. Any ideas how to avoid this problem all winter?

Here, here. I soooo agree with you. The government needs to stay out of everyone's business. Other than national security, the federal government should sit back and shut up.

Yes. Have 2 tv's with the Vip622. Bought the wireless thing so I can watch the third tv in the kitchen, but it works off of TV #2. Those I can get the Letterbox option. And the sides are not cut off.

I was just going to suggest this. We bought 2 new HD tv's, 15" and 22". When my husband was watching ESPNNews, the sides were cut off. We called DN who had us go through the hoops with software versions, check switch, etc. Then they said it was the tv. So called Best Buy who said nope, it is the...

That is interesting since Cincinnati can't get CBS in HD. Only ABC, NBC and FOX. And it uses 77. I get my SD CBS off of 77 also.

Agree. If you don't like the answer one csr gives you, hang up and call back again. Eventually you will get someone that knows what they are doing.

You should not have had to have been without your locals at all. That is the problem. The csr don't know what they are doing. They only have to remove your SD locals to make the work order. Then they can put them back. But most of them will tell you you can't have your locals back in SD until...

They originally told me $59.99 or a 2 year commitment. After all the problems I had with them, they agreed to no cost and no commitment. We did lose our local channels in SD since we lost the 110 satellite, except 48 and 12 are still in SD. Which is fine, but now my DVR will fill up quicker...

IS this one compatible with the 622? I know I will have to call DN and pay the fee to have it activated. Thanks

Good to know this. Could be why I am not getting Fox News in HD. I just swapped my smart card also. They told me I was not getting Fox News in HD because I had an open work order. I am not calling them at all until this work is completed. Hopefully it will be done tomorrow.

AMEN to that! I have been a DN customer over 12 years. My latest dealings with them have been simply horrid. They are rude, incompetent people. I have tried for 3 weeks now to get a new dish installed to upgrade my package. Twice the guys have come out here without the proper dish. Work orders...

The nightmare continues! All set up to have the 1000.4 installed today. Made sure my roof had no snow, cleared a path of snow up the hill for the technician. Had called the installer yesterday and confirmed it was noted on the work order to have the 1000.4 installed. The guy just showed up, with...

So I changed to the DVR Advantage several months in order to save money going paperless, etc. I never noticed a decrease in my bill because apparently I had the 250 package with HD, and DVR Advantage was for 100 and 200 only. So they changed the wording on my bill and I never really knew what I...

I still don't have Fox News in HD. It seems since I have a work order out to upgrade my locals to HD, they can't authorize any changes yet. I am sure they have authorized the price increase though. About had it with DN! If they had not messed up my work order 2 weeks ago, I would have had my...

Thanks a bunch for clearing that up! :up