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  1. F

    Hopper and Joey malfunction every day, spontaneous reboots and screen blanks

    "The prime time anytime being turned on is exactly what I did when I was logged into your box during our call. I know you just turned it off again but if you want the morning error messages to stop I know turning prime time anytime back on should and will fix that issue from occurring. " THIS...
  2. F

    Hopper and Joey malfunction every day, spontaneous reboots and screen blanks

    It says watching from Living Room 1. Tuner 1 says the same. We were actually watching Tuner 1. No one was watching CBS. The TV with the Joey was turned off several hours prior. There was no recording going on, no timer scheduled, DVR empty, only the green light was lit on the Hopper (not the...
  3. F

    Hopper and Joey malfunction every day, spontaneous reboots and screen blanks

    The Dish rep who remotely enabled Prime Time Anytime earlier this week wrote me: "The prime time anytime being turned on is exactly what I did when I was logged into your box during our call. I know you just turned it off again but if you want the morning error messages to stop I know turning...
  4. F

    Hopper and Joey malfunction every day, spontaneous reboots and screen blanks

    I actually thought a surge suppressor was better than an extension cord! I was always cautioned that, in general, an extension cord is not desirable unless there is absolutely no choice, so I try to use them very sparingly. And I also don't see a reason for a non-technical customer like me to...
  5. F

    Hopper and Joey malfunction every day, spontaneous reboots and screen blanks

    The Hopper cord cannot reach the wall outlet The surge suppressor is new. The Dish tech said the setup was okay and the surge suppressor is an appropriate model for this use. I'm not sure what I would be able to do if it can't go through the surge suppressor. Three techs have been here so far...
  6. F

    Hopper and Joey malfunction every day, spontaneous reboots and screen blanks

    I can try with the Joey but the Hopper's cord won't reach the wall outlet. Also there is a tag attached to the Hopper specifically saying to use a surge protector. This morning at 5:00 AM the system was not working. I got the same status as the pic I posted yesterday. I reset the Hopper...
  7. F

    Hopper and Joey malfunction every day, spontaneous reboots and screen blanks

    Tuner 3 is "in use" and listing the four shows that are on the four mainstream channels - CBS, NBC, Fox, and ABC. We have only 2 TV's in the house. Tuner 1 is showing what I am watching, Tuner 2 is showing what they are watching upstairs. No one in this house is watching any of the shows...
  8. F

    Hopper and Joey malfunction every day, spontaneous reboots and screen blanks

    Can my regular electrician check this? What would I be asking him? Can it be fixed if it exists? Isn't this sort of potential problem the reason for the surge protector? We have old, smallish Tv's -32" Sony (2014) and 32" TCL (2018).
  9. F

    Hopper and Joey malfunction every day, spontaneous reboots and screen blanks

    I don't know how to test electrical voltage. No electrical problems or issues in the home. Our main breaker board was replaced and upgraded this past winter by a Licensed electrician. I am not sure what it means for the dish system to be grounded. The Hopper and the Joey are plugged into...
  10. F

    Hopper and Joey malfunction every day, spontaneous reboots and screen blanks

    I spoke too soon. Problems again this morning. Joey shows 0 of 0 tuners in use, then starts up, then freezes, no TV watching available. Hopper shows 0 of 0 tuners in use, dish status is Not Locked and all of the tests (satellite, tuners, etc.) are blank, the test to Check Switch Status freezes...
  11. F

    Hopper and Joey malfunction every day, spontaneous reboots and screen blanks

    Whew! The tech spent almost 4 hours redoing all the cabling. There were a lot of problems. He was flabbergasted that the original installers had laid in new cables to the Joey, but left old - turned out to be very old, and corrupted - cables to the Hopper. He also replaced the Hopper, a a...
  12. F

    Hopper and Joey malfunction every day, spontaneous reboots and screen blanks

    Thanks again for all the help and advice. The problem continues. When we turned on the TV’s, both were stuck in “Please Wait Refresh in Progress” mode this morning. The Joey first had the “0 of 0 tuners in use” page, then changed to "Please Wait...". I just disconnected and reconnected them from...
  13. F

    Hopper and Joey malfunction every day, spontaneous reboots and screen blanks

    Thanks for the additional help. osumike It could be as simple as a low frequency barrel in the wall plate behind the hopper.. I don't know what this is. Is this something I need to call an electrician to check? This morning, when I turned on the Hopper TV, it opened with a "Hopper is...
  14. F

    Hopper and Joey malfunction every day, spontaneous reboots and screen blanks

    Thank you so so much for reading my tale of woe! First, they should not have replaced the Joey. Almost ALL Joey problems start at the Hopper or the cabling. The 0 of 0 tuner issue was supposed to be fixed with the last update, which is U717. See what software version you have by going to the...
  15. F

    Hopper and Joey malfunction every day, spontaneous reboots and screen blanks

    We have a Hopper with Sling and a Joey with service since January. Until 2 weeks ago, everything was normal. There were occasional signal loss issues due to weather, and one incident where the Joey was stuck on startup for several hours. Dish replaced the Joey. About two weeks ago, everything...
  16. F

    Turning "off" the inactivity timeout function on a Joey

    Thanks so much for reading this. I'm going to try it for 48 hours. I am afraid that if it is unable to automatically reset at a certain hour each night, it will give me a "system refresh please wait" message, which just shuts down the system entirely. But I will try, and if it doesn't work I...
  17. F

    Turning "off" the inactivity timeout function on a Joey

    What could happen if I changed the "Inactivity Timeout" on a Joey to "off"? I have a family member with cognitive difficulties who sometimes gets confused by the “inactivity timeout” countdown message when they turn on the TV. They think something broke, and wait for someone to get home and...
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