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  1. L

    Dish Free Gift, No Strings – No Gift

    Please send me a PM with your phone number and 4 digit PIN to better assist.
  2. L

    Hopper 3 Intermittent Video/Sound

    Sounds good! Have a great rest of your day!
  3. L

    Hopper 3 Intermittent Video/Sound

    Got'cha. Thanks! It seems like the Hopper needs to replaced; however, we would need to wait for the appointment to be certain.
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    Hopper 3 Intermittent Video/Sound

    We may need to continue to troubleshooting as the technician would not be able to replace equipment if they are not able to duplicate the issue. Have you checked to see if the same issue occurs when using another device through a different Input such as DVD player or a game console?
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    Hopper 3 Intermittent Video/Sound

    You may try to do so for the time being until the appointment you have scheduled for Saturday.
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    Hopper 3 Intermittent Video/Sound

    Have you tried to use Component connections to see if the same issue occurs, if possible?
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    Hopper 3 Intermittent Video/Sound

    What is your software version on the Hopper 3? To find such, you may click on the Home button three times using your DISH remote.
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    Trying to switch hopper and joey. Help!

    The Joey is not built with the same hardware that is required for proper connectivity as the Hopper.
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    Trying to switch hopper and joey. Help!

    Since the Hopper is directly connected to the satellite and the Joey is connected to the Hopper, switching the receivers would result in the signal loss. We can send a technician relocate the receivers. Please send me a PM with your phone number and 4 digit PIN to better assist.
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    Dish saying I have a ETF...I disagree, DIRT support?

    My apology; however, I have not receive any direct communications from you but I am here to help. Please let me know if you have any questions or concerns.
  11. L

    Is Flex Pack a rip off????

    The offer that you see on www.dish.com is generally for new customers only. In addition, this offer only consist of the Flex Pack programming and does not include any add on packages, equipment and services fees. The $39.99 promotion is for the Flex Pack with one free Add On and with eAutopay...
  12. L

    Dish saying I have a ETF...I disagree, DIRT support?

    Please send me a PM with your phone number and 4 digit PIN for further assistance.
  13. L

    ESPN women's basketball tournament

    Our agreements with broadcasters sometimes require us to blackout sporting events. These blackout rules are controlled by the leagues, sports associations, and networks that purchase the rights to the broadcasts. It will also depend on your regional and what is considered to be regional sports...
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    DVR Not Working

    The issue has been resolved. Thanks for your patience!
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    DVR Not Working

    There has not been any issues with the new UI that we are currently aware of.
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    DVR Not Working

    There have been several reports stating the DVR issue and our Engineering department is actively working on it for a fix as soon as possible. We can try to force the new UI as it is a different software to see if the same issue occurs.
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    Current max. EHD size?

    The EHD must be between 50 GB and 2 TB in size. It needs to have its own power supply, support USB 2.0, and have only a single hard disk drive - flash memory is not compatible.
  18. L

    Can anyone confirm...

    The LOGO channel is only available in the America's Top 250 and America's Everything Pack.
  19. L

    External Hard Drive Stopped Working

    Send me a PM with your phone number and 4 digit PIN to better assist.
  20. L

    Starz Encore

    Starz Encore is being offered for Free Preview from 03/03 to 03/06. Starz was offered from 02/24 to 02/27. https://www.mydish.com/perks/free-preview
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