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I have two Hoppers and two Joey's and the picture on both Joey's is freezing up anywhere from 5 seconds to 30 seconds or more. It does not matter if I am watching live TV or something recorded on the Hopper. Also, each Hopper is working fine watching live TV or something recorded on the...

I have had the 311 error message 3 times in the last 4 days and had to unplug and had the hopper reformat the hard drive. Needless to say all of my recorded programming was lost. Apparently will need to have the hopper unit replaced since this is a re-occuring problem. Will a DIRT team member...