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I have a friend that will be staying at the house for a few months, and thought for an extra $4 it wouldn't be a big deal to just get another STB to set up in his room. I mean, how hard can it be? Well, today I learned that it requires another appointment and to have a tech come out an...

I'm reading a lot about certain updates coming and several have received them to correct one thing or another. I'm wondering, how do you get these downloads? I'm having several issues with my DVR box - including lag when hitting a button on the remote control. I'm thinking the updates might...